THERE IS A WOMAN THAT WORKS THERE BY THE NAME OF SHENELL WHO HAS A VERY RUDE AND NASTY DISPOSITION. I UNDERSTAND WHAT A JOB MAY REQUIRE, BUT TO CALL AND TALK TO SOMEONE LIKE THEY ARE YOUR CHILD IS NOT AS SHE CALLS IT(FIRM) IT'S FLAT OUT RUDE! I HAVE NEVER TOOK THE TIME OUT TO COMPLAIN ABOUT A BILL COLLECTION AGENCY OR ANYONE FOR THAT MATTER, BUT MAYBE YOU GUYS SHOULD TEACH BETTER PHONE PRACTICES. YOU CAN GET A BETTER RESPONSE FROM A CUSTOMER IF YOU ARE MORE PLESANT.