I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. I just so happen to check my statement and noticed that there was a charge that I did not authorize. The charge was from sports illustrated. Finish Line gave Sports Illustrated my card number without my permission.

Our 13 year old daughter was talked into buying Nike hyperdunk for $99.98 from the salesman on
12/12/10 6:48 pm at the Finish line store #594 in The Oaks Mall Gainesville Fl, She told the guy she wanted basketball shoes, he showed her 2 pair, the store was closing soon(Sunday close at 7pm) and frankly she made a rash decision period. when she got home she realized she spent all her money and basketball season was almost over and she'd rather have clothes. she wanted to take them back itmediatly, but we live 45 miles away, have 4 kids home on Christmas vacation it being the holiday and both of us work full time so it just wasent in our schedule. I will swear on a bible those shoes have sat in my closet unworn in the original box/bag with reciept since then, today 1-3-11 my husband got home from work early drove down to Gainesville, went in the store and told the store manager he had a return.Having barely opened the box the manager said very sarcasticly, 'okay well they are worn' to my husband reply ' No, no they were not since we've bought them, do you sell used merchandise?' Appearently the little bit of dust on the tread is his proof, he con't to show a newer pair of shoes to my husband and 5 other onlooking customers, none of who could tell the difference, but the manager Jon said it doesnt matter, he can tell and a store credit is all he could issue, And he was given the number to customer service. This is unacceptable, the return policy is clearly stated on the back of the receipt, and Nowhere does it say its up to one mans approval. I will never shop there AGAIN!!

I placed an online order with Finish Line on 12/9/10 for 2 pairs of shoes. I ordered ground shipping & was notified the shoes may ship separately from different locations, which was fine as long as I received my order. Well, my shoes did ship separately from different locations & I was billed the $7.99 shipping charge for each pair of shoes! Not only did I end up paying $15.98 for ground shipping for ONE order, but the one pair of shoes was advertised free shipping! So regardless, I should not have had to pay shipping for the shoes which were advertised free shipping.I have made numerous attempts at calling them for an explanation & I have either waited on hold for as long as 40 minutes or I get a busy signal. I also have sent emails inquires regarding this issue & have yet to receive a response. This is by far the worst company I have ever had to deal with, such poor customer service! I will never order from them again!!

I went to the store to return a pair of Nike Shox that I bought that were falling apart after two weeks of wear. The Shox had came off on one of the shoes and the stitching on the Nike stripe was loose. The store manager refused to exchange for a different pair or even help me to contact their corporate headquarters for return. He had said that the shoes had been mishandled when worn and was not a result of defective merchandise but was the fault of the person who wore them. I can understand if the shoes had been worn for a length of time, but after two weeks of wear the shoes should still be in good condition regardless of how they were worn. I also requested Nike Co. phone number from him and he refused to even try to find the number for me.

I ordered 2 pairs of shoes from Finish Line on 8/9/2010. I had to call the 1-800 # as the website would not let you view the checkout page. Just one of the problems the company has. The girl took my order over the phone and REverified my name address, email, etc THREE TIMES! Yet when I didn't get the confirmation email the next day, I called back and was advised she had transposed 2 letters in my last name on my email address. It was updated and I was resent the confirmation which I recieved. Upon review of the confirmation and the shipping information, I see that my city was also spelled wrong. She put a B instead of a C, but yet the dyslexic idiot had repeated everything back to me correctly. Once again, called back a 2nd time and had to have the packages intercepted to change the city so they would not be returned to the stores.

After an entire week of back and forth with Finish Line and UPS, I finally recieve the shipments. The shoes I ordered were the Nike Comfort Fit Thong Sandals in a women's size 7, one pair was black, one was brown. One pair was shipped from a store in Jonesboro AR, the other from Huntsville AL. The pair from AR came exactly as described. The one from Alabama, instead of being a womens size 7 Nike was a MAN'S Size 13 Sandal! FOR THE THIRD, I had to call the 1-800 number to complain. I requested a manager this time instead as I was getting nowhere with the idiot I was talking to. She obviously didn't care whatsoever that I had 3 issues already. The manager then advised me he would send me a shipping label to my email address and would call the Alabama store to force them to send the item out overnight next day even though they had not gotten the incorrect pair back already. This was on a Wednesday. ANOTHER 5 days go by, I FINALLY recieve the shipping label the next MONDAY in my email. I pack the items and ship them back. Today is the 2nd of September. That was August 16th. Today I AGAIN contacted the 1-800 to be advised that the Alabama store actually told the corporate office that they had the item even though they did not and they would now have to attempt to locate the item at a different store, but that the shoe was not readily available anymore. Needless to say, we're going on a month later and I'm STILL missing my item with no refund, no credit, NOTHING! This company is horrible! They employ incompetent dyslexic idiots to take orders that obviously haven't even graduated high school seeing they cannot spell!! The stores are a whole other story as they need to go back to preschool since they cannot even tell the difference between a Man's Shoe and a Woman's shoe and what the correct color is! My 2 year old is smarter than their employees. Do not purchase from them. You'll never see your money, NOR your merchandise!