Finish Line
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Category: Business & Finances
Contact Information
Cordova, Tennessee, United States
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Finish Line Reviews
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mohamstahs
January 19, 2010
subscription to sports illustrated without my consent
I bought shoes from finish line in Newark CA on 10/13/2009.
They charged me $25 on 12/16/2009 (which i didnt notice)
but then they charged me another $50 on 1/15/2010!
that's a total of $75! i don't even know if their magazine costs that much.
How do you resolve this??
i want my money back
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Finish Line
January 4, 2010
refused to allow exchange of shoes
This company sucks! I can't believe I didn't check the internet complaints on this company without giving them my hard earned money. The manager is like 18 years old so needless to say I didn't get far with him because I didn't have any candy with me. Anyway, when you need to exchange a pair of shoes more than 2 times you are slap out of luck folks..my daughter wore her new shoes in the house for a few minutes to make sure she liked them and the tongue kept moving to the side thus creating a rub on her foot, so when I went to taken them back the kid said he was sorry but there wasn't anything he could do for me. When I asked to speak to someone else he said.."I am the "someone else".. when I asked for the customer service # he flipped over the receipt and circled the number and said''let me spell my name for you.." What, really..is that what you call professional?<br />
Not to me.When I called cust.service they agreed to give me a store credit and believe me I plan to have my daughter walk around that store 3 hours if I have to just to make sure they are PERFECT then I vow to NEVER EVER do business with that company again, and just for you Jon..let me spell my name for "you"...Melissa
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Shocked and Angered consumer!!!
December 9, 2009
Unauthorized enrollment in sports illustrated magazine.
Gave my debit card number to sports illustrated magazine without my consent and enrolled me in the magazine subscription without my knowledge after making a purchase in their store!!
I made a purchase at the Town Center finish line in Leawood, KS on 11/5/09 and on 11/19/09 my subscription to sports illustrated was started without my knowledge or consent. When I contacted sports illustrated they informed me that finish line automatically enrolls customers in sports illustrated subscriptions when they make a purchase in their store. Sports illustrated read my entire debit card number off to me that finish line had given them, and that they were planning on charging after my first "free" 10 issues to the magazine. This should be illegal! I had to cancel my debit card and go through the hassle with my bank. I will NEVER make another purchase in finish line again. They authorized a third party to charge my debit card for a product EACH year without my consent! They gave my entire address and baking information away to another company without my knowledge, and the only way I would have found out it was linked back to finish line was sports illustrated sent me a postcard that stated thanks for becoming a new SI subscriber and they had finish lines name on the postcard. I contacted the better business bureau and suggest that everyone else that has had this happen to them by finish line do the same to put a stop to poor business practice such as this!
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RubN72
December 9, 2009
Shoe sale fraud
Long story short the retailer - Finish Line - had a "Black Friday" sale on Nike Shox M1 shoes. Smoking hot deal for only $42. So I ordered a pair, got an order confirmation number and blew off the other shoe sales since I had gotten what I wanted. Or so I had thought. 6 days later received an Order Cancellation notice.
Called Finish Line asking what the problem was. Two different folks said that they had "sold out" of the shoe. So they took my order without being able to fulfill it. Either they were outright fraudulent or they don't have a clue what they actually have in stock. All I know is I was out a pair of Nikes. And to cap the whole experience I was then told the the shoe was again available but for $79.
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corr31866
July 11, 2009
Unknowing subscription to Sports Illustrated
In April 2009 I bought a pair of athletic shoes for my teenager. I used my debit card (attached to my checking account) to pay for the purchase. I was not told that I was being signed up for a free trial subscription to Sports Illustrated AND Sports Illustrated Kids.
I noticed a charge on my checking account and found out that Finish Line used my debit card to sign me up for these subscriptions. I looked at the receipt after I discovered this. It does indicate on the receipt that I have a free trial offer to both subscriptions but there is not a contact number to cancel the subscriptions on the receipt. And, again, I was not informed of the subscription, asked if I wanted the subscription or told that I would have to call and cancel the subscription.
Unfortunately, after the purchase I never looked at the receipt until this issue came up. I contacted the store on 7/10/09 and asked to speak to the manager. I was directed to a customer service number instead of being addressed by the manager of the store. I called the customer service number and said I wanted to make a complaint. I was then told that my information would be passed to someone else who would then contact me at a later date.
I contacted Sports Illustrated via the phone number that appeared with the charge on my checking account. I then cancelled BOTH subscriptions. It was actually Sports Illustrated who told me that I was signed up by Finish Line.
Buyer Beware! I want as many people as possible to know this company is practicing in suspect tactics so no one else will be a victim and have their checking account charged for something they knew nothing about. I'm shopping with cash only from now on.
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April Sandoval
March 25, 2009
Customer service and refunds
I bought a pair of shoes and had to have them shipped to me because they didn't have my size. Was told they have a 90 days guarantee on them. I received the box and when I tried on the shoes the right shoe was too tight and had a hard piece poking my foot I never wore them. I tried to take them back to the store and was refused because I didn't have the box because my husband did not know they did not fit properly. I had my shipping receipt and store receipt. I e mailed the company and got the same excuse from them. The boxes are not collector items. All I wanted was a shoe that I paid for to fit. I have shopped there for many years and so do my friends who happen to be nurses and on their feet all day. I, my husband and 3 children will never shop there again. I hope they go out of business. The worst customer service ever
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andreak
March 19, 2009
Horrible Policies
My husband recieved a pair of shoes from Finish Line as a gift, box clearly showed they were from that company. Well, unfortunetely they were a size too small for him. Once we realized this we took them into one of our stores in town. We of course didnt have a receipt because they were a gift but simply requested for the next size up. We were then told it was againest store policy to return anything without a receipt. Although on the register there was a sign that said it was up to the stores discretion on returns. So they could, but didnt want to. I then proceeded to call the customer service line and was told they couldnt prove the shoes were even purchased and could have been stolen and we were just trying to get shoes. I told them it was a gift and then was told well if that was true they would have sent the receipt. He then choose to ramble on about company policies like I cared at that point. I was basically called a theive for not having a receipt even though the box says finish line on it. Now were stuck with a pair of shoes that dont fit my husband and a very angry wife. I will never shop with them again. They dont care about their customers, I've never seen a company so againest helping a customer out. So for anyone who reads this NEVER get a gift from finish line you'll be forever stuck with it if it doesnt fit.
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Unhappy Mom
March 13, 2009
refuse to accept return and refund
My daughter bought a pair of high top tennis shoes about 1-2 weeks ago (2/28/09) at The Finish Line at Great Lakes Mall in Mentor, OH. She thought she would like them, she came home put them on again and didn't like them, had them on for about 5 minutes. Stayed in the home and on carpet the whole time.We took them back to get another pair today, however they had nothing in her size at all that she liked.
The store assistant manager would not accept a refund. He had a horrible grin on his face the whole time. He was mean and crude and extremely rude. He was practically laughing at both of us. I felt so embarrassed and worthless at his actions. Accused my DD of swearing, I thought my daughter was going to have a psychiatric meltdown. I get their catalog all the time and my DD did not see anything she liked. My DD, who is disabled was extremely upset. Upsetting a child like mine who has multiple mental health issues is not wise, trust me!
There was nothing wrong with these shoes. They are "Baby Phat" patent leather hi-tops. The minute you put the shoes on they crease. That is the nature of patent leather. I called the number on the back of the receipt to open up a complaint with a district manager. I was told I would receive a call in 1-3 business days.
I'm not holding my breath. I have lost faith in the corporate world. It is just all about the money.We went across the mall aisle to Foot Locker and told the manager what just transpired. We had her look at the shoes and she said that the shoes were in perfect condition to be sold, not used at all. Foot Locker does not carry that brand of shoe. My DD found a pair of Nikes that The Finish Line did not have and she bought them, the manager even threw in a pair of insoles for free. What a nice manager and very generous as well. As G-d is my witness, I will never, ever buy anything from The Finish Line.
My daughter is on SSI and is lucky to be able to afford new shoes. I have not been able to get her any shoes this year. The shoes with tax were about $50.00 and change. That is a lot of money for her. She is so concerned about her looks and worries how others look at her, is a self esteem issue.What are my chances that Visa will side with me and/or a district manager will credit her account? It is a checking account that her SSI checks go to, I am the holder of the account as an authorized representative. The card was used as a credit card, not a debit card. NCB said to call Visa, which I did.I can't begin to tell you how much money I have spent at that store and on-line as well. Since I used a Visa to purchase the Finish Line shoes I called them when I returned home, but the CS rep told me that department does not open until 9am, and that is when I will call.
I called the Finish Line again today (3/13/09) . 1-888-777-3949. I asked for "Valerie" at X5071. Guess what she is not the district manager like I was told. She is a CS rep who is out of the office until SUNDAY!
Finish Line had no intentions of calling me back within 48-72 hours! I was told there is not a district manager in the office. WTH???
The current cs rep would not let me talk to a supervisor at all.
She said I have to file another complaint. What happened to the original complaint???
I basically argued with the cs rep over the phone. She would not help at all.
My dear daughter is quite upset.
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Ursula
February 17, 2009
Worst customer service
I ordered a pair of shoes on 12 Jan and finally received them on 21 Jan. The shoes that arrived were mismatched. I called the customer service line and was told that they had located the correct shoe and would NEXT DAY AIR it to me to arrive on 23 Jan. The shoe did not and has not arrived. After more calls, I took the mismatched shoes to the local store on 3 Feb but was told the correct shoe had already shipped out so they could not accept the return. It still has not arrived. I called again tonight (9 Feb) and was told they cannot locate the missing shoe. This is the worst customer service I have ever experienced.
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