I wish that I had searched here before placing an order with finishline.com.

I place an order for a product that they showed "in stock". I received and email with my order confirmation, which said that my order was being processed. After two days, I had not received a tracking number. I emailed their customer service to find out what the hold up could be. I never received a reply email.

After two more days I called their customer service line only to learn that my order would be (or had been) cancelled without notice. I was told that since I had called that I would receive notice of the cancellation within three days. When I asked why I was informed that the item is no longer in stock.

O’well lesson learned …. I will never use finishline.com to place an order. Nor will I ever step a foot into any of their retail locations.

My credit card number was stolen and used at multiple online sites, but no one has handled it worse than FinishLine.com. Once I notified them that they had processed a fraudulent order they told me they couldn't talk to me any more without a court-ordered subpoena. I kept getting referred to Erin Curry (317-613-6613), who would not return my phone calls.

I reported the credit card fraud to multiple police agencies and the FTC's website, and the police had the same experience. Every other company cooperated with the police, but FinishLine.com continues to protect the criminals instead, even after being served with a subpoena.

They have lost my business and I will tell everyone I know that FinishLine.com supports credit card theft and protects criminals.

3 weeks ago, I ordered a pair of Nike shoes from this site. They list their inventory (according to them) up to the minute and showed that they had the shoes I wanted in the size I needed. They charged my Mastercard and confirmed my order within minutes. About 6 hours later, I got a cancellation notice, telling me that they did not have the shoes I had ordered. I wanted to try to order them at another site, but since they had already charged my credit card, I did not have the funds available. I called their customer service line. The girl I spoke with was pleasant, she apologized for my inconvenience, she promised to fax a release to my CC company. I asked why the website showed the shoes available if they were not and she gave me some Malarkey about the shoes being in individual stores and someone making a physical store purchase at the same time I was ordering. This couldn't possibly be true since I ordered at 7 AM EST and no stores in the US would even be open for at least another 3 hours! I told her that and told her how disappointed I was as this was the first time I had ever ordered from them. She assured me that this was a fluke, that their inventory system was highly accurate and that less than 1% of all sales ever needed to be canceled for nonavailability. She also told me that shoes indicating a shipping time of 5-10 days as mine did, were in short supply, but if I ordered shoes that indicated 2-4 days shipping, it meant they had plenty of them available for immediate shipping.

June 20, 2007, I ordered 2 pair of shoes from Firstline.com. Both pair indicated shipping time of 2-4 days. Once again, they charged my credit card immediately, not waiting to see if they actually had them. I received an email the next day that one pair had been shipped. It did not tell me which pair. That pair arrived on June 25 via UPS. This morning, 6/26/07, I called to ask about the second pair, since I had heard nothing. I was told that they did not have the shoes, the order had been canceled. I never received anything telling me that and I have been watching for any information from Finishline.com very closely.

TWICE IN 3 WEEKS, I have ordered shoes they say are available which have not been. I have had my CC charged IMMEDIATELY both times and the orders canceled. I will NEVER. NEVER do business with them again.

And they could not care less. All their customer service people say is "I'm Sorry. This is unusual. We always have shoes available if they are on the website". BULL!!!