I needed a repair done to my septic system and I contacted Fins Environmental Services.

They said that they could have someone come out the same day.

I asked about payment. I spoke with a young lady named Candice. I was told that payment did not have to be made that day. I was told that the payment schedule would be $50.00 every 15 days or $100.00 a month.

I was pleased with this arrangement so I contracted with Fins Environmental Services to do the job. The total for the repair came to $410.00.

When I received my first bill from Fins Environmental Services there was a $5.00 "late Fee" added to the total. I called Fins Environmental Services about this and was told by Candice that there must have been a mistake made by the finance person who's name is Heather. Candice said she would speak with Heather and return my call.

I never received a return call but I did receive another bill with an additional "late Fee" added to the balance due and a note from Heather stating that I was told that 1/2 the total would have to be paid on the day the service was rendered. That is totally not true.

They are adding $5.00 to my bill every 15 days in violation of the agreement that Candice made with me on behalf of Fins Environmental Services.

This is a deceptive practice and businesses should not be allowed to lie to people and then extort money from honest, hard working Americans the way Fins Environmental Services is doing to me.