I love the fios tv and internet service itself, but the billing is so bad that it's not worth it. Every time I have called to make a service change to lower my bill they have raised it. Recently when asked to make changes to lower my bill they raised it over $100 per month and then said they could only credit me for 35$ of the $234 dollars they overcharged me. You are guaranteed to get had on your bill if you get fios so so stay clear!

VERIZON NEW JERSEY Settled a Lawsuit filed by the
State, Accusing It of Deceptive Business Practices for Its
FIOS Service, the State Attorney General's Office Said.
The SUIT, filed in March 09, Alleges Verizon Violated State
Advertising Regulations and the State Consumer Fraud
ACT, while Marketing and Selling FIOS, which Bundles
Television, Internet and Digital Telephone, via Fiber
Optic Cable.
It was Spurred by Customer Complaints Submitted to the
State Division of Consumer Affairs.
Incidents include not providing promotional gifts, such as
flatscreen TVs, to Customers who Signed up for the FIOS,
and charging higher rates than Advertised for the
Service. VERIZON, based in Newark, Agreed to pay
$ 795, 000.00 to the State, in Civil Penalties as well as
Attorney's Fees and Investigative Costs.
The Firm will Also Provide a $ 50.00 Gift Card, to the
1, 160 Customers, who Lodged Complaints with the
Division and Allow Them to Cancel FIOS Service,
Without Paying Early Termination Fees.
The Company made no Admision of wrongdoing or
liability as it entered into the settlement, the Attorney
General's Office Said.
Credit to Venuri Siriwardane, From The Star Ledger/N.J

I called in the day prior to my service installation date to make changes to my account. I had to call about 3-4 times before I could get a hold of someone to assist me; each call was about 1.5 hours long. I finally spoke representative and she wanted to save me as a soon to be customer so she provided me with a DVR credit and gave me a monthly service quote of 89.98… I asked her to confirm this information with me prior to ending our call and she help me keep my installation date which was the next day. When the technician came to my home the follow day… he was having issues installing the services so he call technical support and added the phone line service back to my account and he did not inform me of this change until he was leaving to go to his next appointment. If he just asked me what was going on with my account he would not have needed to make the unnecessary change he made. So, today I final had the opportunity to contact Verizon customer service about cancelling the phone service and I received a completely different monthly quote $110.97/ month for internet and tv service. When I requested the representative review the transaction from my conversation with the representatives on Friday July 3, 2009… all of a sudden there is no record of my call. When I requested a supervisor the young lady informed me no one was available and request to call back but I requested she transfer me to another representative to see if they could located a record of my conversation with the representative. I have spoke with 5 different people alone today and no one could assist with this dilemma. I finally spoke with another male for the last time to save my account before I have to switch to direct TV and we were able to identify the issue. The representative I spoke with on that day gave me a quote for services based on a 79.99 bundle they have for home phone and the internet not for internet and TV. The standard TV and internet bundle it 84.99 plus to DVR /Home DVR (5.99+19.99), due to the miss quote no one is stepping to the plate to accept the wrong and honor the original quote given before taxes. I am giving it 1 last try to see if a supervisor can fix this problem… I have recently moved and one of the reason I chose my new apartment was because they could get FIOS service; I know that is silly but its very, very true. I want to give them a chance but they defiantly have to work on how they service their customer and better documentation of information exchanged between customer and representative. I admit I was boarder line about to cancel my cell phone service with them due to this bad experience.

Have been trying since 2/09 to have a FIOS wire buried. The wire runs accross the Common Areas of Condiminium and is an accident waiting to happen. If I do not get this wire buried, I am turning over to legal department on 5/1/09.

I signed up for the Verizon triple play bundle back in January 02 2008. I was promised a 19" Sharp LCD HDTV for purchasing the plan. To this date, I have not received the promotional TV and everytime I called I get a different story. Two weeks ago I was told that I was in campain 164 and that all TV's were shipped out, if I didn't receive it in two weeks to call back. I just called and had a customer service person tell me that that information was not in the system and that he had no idea as to when the TV was going to be delivered. He just kept saying soon but could not quarantee delivery. I'm just wondering if something can be done about Verizon's falce advertizing.

MEA