I ordered this phone for my son who splits time between my house and his dads. I chose it after researching cell phones for children online. Seemed like a great option. However, I received the phone in the mail with a user guide that said to refer to the "labe belowe during activation of phone". There was no label. I went online, clicked the link to activate the phone, and it told me this particular phone/sim card had already been activated and to call customer serivce. I called about 50 times. No joke. Not once did I get through. Everytime I heard a recording saying the wait time was 2 minutes. I would wait between 3 to 10 minutes each phone call before the line was disconnected. I tried pressing zero for operator, same thing. I called after business hours and it said to leave a message, but it never allowed you to, just disconnected the line. I sent multiple emails to them using theri online form, never heard a response. I cannot return the phone because the shipping slip says to call for an RMA number or no refund will be issued. Of course the number to call for the RMA is the same customer service number that hangs up on me each time. I paid $50 plus shipping and handling and tax on a phone that is unusable and unreturnable. I think some type of fraud is going on here. DO NOT USE THIS COMPANY!!!