Fireside Bank is extremely rude. All the way down the down, from the customer service representatives, to their managers. You call yourselves customer service? I personally work for a company in MN doing customer service, if I EVER talked to a customer the way they talk to me, I would be fired on the spot. I received a car loan from them back in 2007, and every time I call them to arrange payment they are extremely rude. I've even gone as far as dealing with one specific rep by the name of Chris. I set up payment arrangements with him for a specific date, and had to call him back a week later to change the date, only he would answer the phone and say he had to call me back. I did this 3 times with him when I realized he was doing this on purpose. A year down the road, I make a payment on my account to get it up to a current balance, and the next day they repossess my car. I call them to find out what is going on, and they are nothing but rude to me. They tell me they cannot see that I've made payment and to fax them a statement of my bank account to prove it. I asked for a manger, they proceeded to put me on hold, only to come back on to tell me I would have to leave them a voicemail. I said I wasn't going to leave a voicemail, that I would hold, and she said "I just told you she's not available, so you will be waiting for a long time." Is this how you speak to your customers if you are a customer service representative? I call back the following Monday and they tell me they haven't received the paperwork yet from the repo place, but they did in fact receive my payment and it was posted to my account the prior week (when it should have been posted-same day they repossessed my car.) I ask why I'm having to pay a repossession fee when it was their error and I was transferred to a rep by the name of "JC" or "john/lon" Right off the bat he says "I've already heard from everyone else that you've been calling us all day, and I don't know what you want me to tell you." After explaining my situation he says "Well I don't know what your process of thinking is or why you're not understanding.." and I was completely appalled by the comment and asked him if he thought I was stupid. I told him his story was contradicting and he's telling me 2 different things, and he said "Hellloooooo, duhhhhh!" At that point I was so fed up I asked to be transferred to the repossessions department and he said "Gladly, I will gladly transfer you to the repossessions deparment!" I cannot believe you let your customer service representatives treat your customers this way. Even the managers act this way, and it wouldn't surprise me if the owner of the company acted this way as well. Point blank, don't EVER go with fireside for a car loan. I don't believe they are approving car loans for anyone at this point in time anyway, but if you currently have a car loan with them, I HIGHLY suggest you talk to your bank to see if the loan can be transferred. I have nothing but awful, awful things to say about how they run their business and how they treat their customers, and if you do your research online, it's pretty obvious that this is across the board with this company. Beware of this company!

I have requested 3 payment history reports. We were late on a few payments due to losing my job, now we were catching up. We paided 2 payments in August, 3 in september.. which should have caught us up plus paid the next one in advance. A week later I get a phone call stating I am 2 payments behind n how do I want to handle this. I paid another payment via money order over the phone. Fireside says they have no record of it, im still 2 payments behind. Im not.. I had requested a payment history back in August to to keep on track. Its now October, I have sent 2 other request via email to a supervisor. Each time she tells me its sent out. I have yet to recieve one. They are rude, threatening liars. Do not EVER get a loan from them..

I am writing about the traumatizing experience my family had from the repo man from LA Walker Repossession Company, who came to our home last night. First, Fireside Bank would not work with me on any kind of payment arrangements; I could not catch up so I knew they were coming to repossess the vehicle.

I had the vehicle parked right here in our complex for ease of recapture, there was no need for him to do what he did. At about 12:30 after midnight last night, the repo man banged on our front door like he was trying to beat it down, very scary and intimidating. When that did not work because we were sleeping, he proceeded to bang on all of the household's windows, also very loud and scary. He awoke my teen daughter age 17 and my son age 18, and he traumatized them to the point where they could not go back to sleep the entire night and missed school today because of the lack of sleep and the stress of the situation. Let’s send a message that these evil practices will not be tolerated.

I was late on my payment and the collectors called my refference and advised her i had until 5pm to call him back. if no call back then they were coming to pick up my truck.

Over a year ago I purchased a 2003 Satun Vue and had it financed through Fireside as they were the only bank willing to finance a 22 year old with no credit. After accepting their insanely high interest rate I made my payments on-time and in full for a whole year, offten adding another couple hundered in when I could afford to in order to pay the loan down a little. After being laid-off from work in January I called to inform them of the change and to explain that my payment would be late but they would get it. January and February went by with late, but full payments. In March, a week before my payment was due the phone calls for payments started. I now get at least 6 calls a day (every day) from various agents asking, no really it's more demanding, that I make a payment. Since I am unemployed still my bills are paid as soon as I have the money. For about 2 months I got the same agent with every call and they were understanding and let me make small payments of whatever I could in order to keep current, infact I even got a little ahead so she stopped calling, then around payment time several new agents started calling and harrasing. One even told me that they didn't care that I had no job, I shouldn't have lost it in the first place and that if I didn't pay with-in 24 hours my car would be gone. I had to borrow the money from my mom just to get this guy off my ass. I was also very embarrased by his comment about my job situation, he just assumed I was doing nothing and that I had done something to lose my job when I in-fact had no controll over it like many other people. I spoke to his mannager about this and recieved a flippant response and yet another request for a payment.

It also seems to do no good to arange a payment with them, I have had them hold my account information until a specific date for payment but never-the-less I still get multiple daily calls.

As soon as I am able I am going to refinance with another bank, I don't care if they double my rate, nothing can be as bad as Fireside's abhorent customer service.