They are trying to repo my car after I paid 4.5 years. They are rude treating to me and call me before the due date. My car payment was due on 9/13/08 and they said they were going to repo my car 9/16/08. Screw them I am going to sue.

Last Tuesday, 6/8/2009, Fireside had my car repoed. We then provided to Fireside proof of payments. This we got from our bank and haad it faxed to them. They then have said that because it is a mature loan they won't give the car back.

As a side note, my wife made friends with the repo guy. We talk with him and he has tried talking to Fireside and they blew him off. Now the repo guy is ticked at them and is blackballing them in the repo car industry.

I recently switched over from mailing my payment in by check to sending it online through my bank. They are the only creditor I have that doesn't allow direct online payments through their web site. Instead, they provide a link to Western Union in which you must pay to make a transaction. This is 2009 and you'd think that they would provide this most basic service, but considering the way I've been treated they are obviously not concerned with positive customer service.

During this transition, a couple of payments arrived a few days late. I take full responsibility because I should have allowed more time for this process. Regardless, when the last payment went TWO DAYS past the due date I began receiving calls from three different phone numbers, all from Fireside. The callers were rude and condescending. Even after explaining the situation to them, and apologizing for the delay, they kept calling. They were relentless! I asked that the calls stop but they told me that until they receive the payment they would keep calling.

I even spoke with a "manager" that told me, "you're stuck with us, so until you choose to refinance you better make your payments on time!" Nice customer service, right? I asked him if it was standard practice to harrass people two days after the due date and he said, "things have changed now." I replied, "Obviously not for the better."

If this is the way they wish to treat their customers then their customers will find another company to finance their autos. I know that I will be looking for another company right away to refinance my car. I do not tolerate this from a creditor, and no one else should either.

Avoid Fireside Bank!

Sept.12, 2008 I paid my car note with my check. My check was returned weeks later. On Oct.22, 2008 I recd. a call from rep. Ms.Sylva at Fireside bank in reference to my current payment for Oct. I stated to her that I will pay my return check and my current payment on Oct.31. She stated I did not have to pay my returned payment check due to it was put back into my loan. I disputed this with her for another 15 minutes. I told her I do not want this to ruin my credit, she said let her confirm with her supervisor. She returned and said yes, that she was correct and the payment was put back into the loan. She stated I do not have any late fees on my acct. as of that day and I can make the current payment of $350.00 by on the 31st of Oct. I agreed. I continue to get harrassing phone calls in regards to this payment in Sept. I req. to speak to supervisor to inform them about the conversation with Ms.Sylva. I was the blame. No help! I then req. a managers number, spoke t

o her Ms.Chambers. I was still the blame. Not only was I the blame this has caused me a 2 month late payment on my credit for there wrong info. They said it will get worse if I do not pay the Sept. bill I was informed not to pay. I recd. no help but to pay from all employees and basically its my fault, being I was told inaccurate information twice.

Damage Resulting = My credit report has a bad report (2 months) late which I havent ever been late. I do not work, currently on disablility. I paid other bills off with the money she stated, now I have to come up with the money or my credit would continue to be damage because of this wrong information. (Stressful). I have been trying to keep my loan in good standards because I was trying to build my credit up from my bankruptcy. This has now damaged it.

Although I have had many payment arrangements over the 5 years I paid on this high interest, over priced vehicle, they have always worked with me. Until I am at the last $750, and they have called and demanded the total amount (after I paid $17, 000) or relinquish the van. They said that my previous written agreements is more valid then their verbal phone agreement. Guess all the bad loans this company and others made is finally crashing down around them. Has them a little edgy and finally working on getting some money back. Hu? Bad company. Big ripoff