Shopping trip to Hagerstown interrupted by a split rear heating hose. Told the mechanic/rep at desk that it was a ruptured hose and where as I had looked under the Tracker/vehicle and saw the problem. Told there was no problem, was going to get it taken care of very quickly, next car in slots, and would have a write up on it in a moment. Just sign here so that we can have a look at it.

Encyclopedia salesman move of holding down paper for me so that I could easily sign ok for them to work on it to see my signature applied to a charge as part of my final bill of 19.95 for pressure check on a vehicle I had just told him had no fluid in it, and had a split in rear hose of which I specifically asked to be replaced.

The speedy job I was promised, being next vehicle in line, with the rep knowing my sense of urgency being that I had 90 minutes to pick up my children from school 30 minutes away, turned into hearing, after 30 minutes of wait that my part, a common hose, would arrive at the shop within about 30 minutes. To be brief I ended up paying $90.91 for the $17+ hose and labor. Once the part got to the shop, it took the mechanic a little over 7 minutes to install the hose and fill my radiator/system with recycled ($10) fluid.

An 1/8 hour of work resulted in $50 of charges. Ultimately my children had to wait after school with their principal, and I learned another of life’s little lessons. Get a full quote first with a time guarantee and never at Firestones in Hagerstown.