I went to the following Firestone location: Firestone Complete Auto Care 17912 Ventura Blvd Encino, CA 91316 (818) 343-0352 I spent $170 on changing my front brakes, and was supposed to get "organic" brake pads, which are the best kind. I went back 3 times because the brakes kept making a noise when I braked. After the 3rd time I went there, they fixed it and the noise went away. 8 months later, the brake pads started to make a grinding noise . I went to Brake Masters (to get a second opinion), and they told me the anti-shem part of the pads fell off (I have this in writing from Brake Masters) and were grinding on the brake pad. They instructed me to go back to the original person who put on the pads (Firestone), and have them replace it, as it should be under warranty. I went back to Firestone, and the first customer service rep (Amir) told me they would replace my pads at no cost, and would put on the "organic" pads instead, since I had a more inferior type of brake pad. At the time, I did not realize that 8 months ago I had paid for "organic" pads (this is written on my receipt from Firestone which I have), but that they had put on a cheaper form of the brake pads on my car, even though they charged me for a more expensive brake pad. So the gentleman asked me to leave my car there, that they would change the pad at no cost to me. I came back 5 hours later, only to be told by the service manager “Kevin” that there was nothing wrong with my brakes, and that only the anti-shem had fallen off and that this was not a big deal. He told me he would replace my brakes if I had any problems in the future, but he refused to give this to me in writing. So I basically left my car there for 5 hours, and they did nothing to my car. On the paperwork they gave me, they stated that they “put back the anti-shem”, but the service manger Kevin told me they took it off – so the paperwork they gave me conflicted with the information that they verbally told me. A week later as I reviewed my original receipt from October 2005, I realized that I paid for organic pads, and they did not put those pads on, but instead they put on a cheaper form of the pads. I feel cheated because they lied to me and that I feel like they are dishonest mechanics at this location. That day he was even trying to convince me that I needed 2 new back tires, when I had actually bought brand new ones a couple months ago. They are dishonest and try to make commission by recommending consumers to buy parts that they do not need.