the last 2 days i have heard a humming from my chrysler when turning the wheel. i stopped into a gas station and found the power steering pump resovoir was almost empty. i took our car to the Firestone i have been doing business with for some years. i received info from the manager that the high pressure hose to the pump was faulty, AND that there were several leaks that were in the words of the Technician "Massive". The Tech suggested we replace the entire rack as there was fluid on the rack as well. i asked the Technician "could the HIGH pressure hose, when ruptured spray fluid onto the rack that it is bolted onto?" His answer was "the rack and the pump are 3 or 4 feet apart." well, this is true but not the question i had asked. when i confronted him about the word "massive leaks" telling him i replace my own oil every 2 to 4 months and i am never more than 1/2 quart low for the past 3 years, he changed his story a bit! with all this, i took my keys and ran... and will never go back. the Tech told the Night Manager that "i will Not change the pressure hose w/out changing the rack." this got me. so when i bought my own high pressure hose from a local auto parts location, the price was $27. The same hose (from the same auto parts store) from Firestone would have been $65. $190 installed. so i have saved myself $160 and my sanity by staying away from this campbell rd location of Firestone in Richardson, TX! and i think you should, too! Good Luck.