There are 2 firestone locations near me. The first one I went to was in washington pennsylvania. The guy at the counter was great. Friendly. Courteous and helpful. He actually gave me a great deal on the tires. Then he got my vehicle on the rack. He insisted my ball joints were bad. He insisted they were original equipment. He pulled me into the back and showed me the tierod end I know the ball joints weren't bad because.my friend (a certified gm mechanic) and I replaced them a week earlier. All in all nice try but still not a bad experience. About a year later I went to the one by my work. They told me drop it off and they'd call me in an hour. That was at 10 am. Finally at 3 pm I called theem. I was told they just got it on the rack. Be patient and was promptly hung up on. About an hour later I receive a call from "Anthony Firestone Jr." Stating my hitchcock joint was bad.I was quoted 2400 plus parts. I said no, just the tires in the most annoyed voice I could muster. An hour later I get another call from the guy claiming to be anthony firestone jr. The guy tells me both my upstream kanuter valves were bad. He tells me im looking at 600 a piece plus labor. I laugh and state ill be there in 15 minutes to get my vehicle. He calls me 10 minutes later claiming my turnalotakis was bad and there was no way he could legally let me drive my vehicle from the property. I had. to threaten to call the police to get my vehicle. When I arrived there my vehicle was sitting outside. I walked in to see the woman who was there when I dropped off my vehicle. She had an infant and a young child. She was begging for her car she had brought in for a flunk in the right rear. She was told "We haven't found anything yet but, we will just go sit down." She had been there at least 7 hours. While I was paying a man about my age bursts through the door and demands his car. He states he just changed his tie rod ends and that he didn't appreciate them scaring his wife to the point of tears. In not such a polite way. So I was in the building 15 minutes and witnessed them try to scam 2 people and they tried to scam me 4 separate times. 4 you ask? Yes I asked them to put my nearly new rear tire on my spare rim they argued and while I was there they showed me some 14" tires claiming they were 2/32. I was at sears and they were 13/32 3 days earlier. I had concerns of dry rot so I took the new tire.

Also they charged my mom 480 to remove her air conditioning pump.

Sadly I do like the tires.

I had brought my car in for a simple oil change. The vehicle is only a few years old and happens to be in decent driving conditions. Being out of work I need to limit my spending but if something is wrong, not safe or must be done to my vehicle I will get it done.
This firestone service center is a nice location and the staff is very friendly and courteous.
Except when I come in they see me as Donal Trump entering the building.
My simple oil change became a major automobile overhaul.
They said I need 4 new tires, a very expensive wheel alignment a full vehicle tune up and a new suspension was required.
The total for the oil change isntead of the ususal $20 bucks was now about $1500 total.
I have re-confirmed with my neighbors I am not Donald Trump and my other mechanic said the only thing I should change is 2 out of the 4 tires within the next 2000 miles which should cost about $140 for both tires. Also verified the suspension is nothing to scream about.

So if you visit this location for an oil change, don't accept any other services like changin filters, wipers, suspensions, brakes etc without first going somewhere else to get a 2nd opinion from a trusted service station.
This location must be starving for money or just like ripping people off.

Potenza! Let me thank you for once again giving me solace and comfort in this manner! I'm guessing I've struck a nerve somewhere and I take great delight in that! I know more about business than you could possibly imagine, my "business" is people like you! In addition to the service of my country and subsequent disability, I worked as a civilian for the treasury Dept, specifically the Internal Revenue Service. We hunt down and prosecute tax cheats among other things. Believe me we know all the tricks of everybody's trade including yours. Someday you will be audited, with the big numbers you mention like 49k operating expenses every month you'll attract their attention if you haven't already. When they call you for that audit, I suggest you take along your attorney, you'll find out what its like being overcharged for services for sure! You say I'm full of hate, I say it's more like disgust and contempt at the likes of people that gouge others for financial gain! Were you in the banking or real estate industries, my bet is that you would specialize in foreclosures! You make your money from other peoples woes, in your case under the guise of inflated auto repairs, adding charges that you've done absolutely nothing to earn! Then you say "god bless you" as if saying that absolves you of all sin, to you I say in reply "May the Devil take you"

While you're traveling down the river Styx to you proper destination, should you fall in the water, and should it be full of Piranha fish, fear not because they won't attack you out of professional courtesy!

Potenza, When you spend all of that money opening your doors every month, you should take a look at a sign that should be right above your door that states the first rule of business, and that is that "the customer is always right". You seem to have lost sight of that or perhaps you don't believe it in the first place! You complain about the cost of disposal and turn around and sell used tires that you've charged disposal fees on and rake in more ill gotten gains! Is there no end to your greed? When you have your $9 breakfast, do you even bother to leave a tip? No more than $1 I'll bet! What the heck, your first customer of the day will pick up the tab with an unearned shop charge! You seem to have an inordinate amount of time on your hands to continue to respond to me with your ineffectual arguments. Perhaps it's due to business being slow, Gee I wonder why? Could it be complete indifference to your customer's needs? People do see through that sort of attitude and respond by staying away from your place of business. I on the other hand being both retired and disabled, find some comfort and solace in exposing the likes of you and other unscrupulous business types. This is what I choose to use my time for, trying to do something for the greater good of the community! If you lived in my neighborhood, your phone service would be improved due to my donation of a piece of my property to the phone company at their request. I agreed because it was for the greater good of the people! You no doubt would have insisted on an exorbitant price for the same piece of land because you feel the phone company could easily afford it or they could raise their rates to cover it. So go ahead and keep trying to defend a position that is untenable, more solace and comfort for me! Whatever you want to call it, it seems to be working!

Don't go the the Firestone on SM Parkway they screwed my 16 year old son around. Then when I called them on it the owner out right lied. I took the car to 2 other mechanics and they both verified that Firestone was WRONG. ALSO, I called another Firestone after I was told they'd sell me a tire at cost and the tire was nearly 50% below the quoted price of SM Parkway tire..which was suppose to be at COST.