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Pavidamne
June 9, 2010
They will never see another dime out of me nor will they ever come within 10 feet of one of my vehicles for as long as I shall live
Here is a good one! I went to Firestone about a year ago and had some Bridgestone tires installed on my work van. The cashier mentioned that my Transmission fluid should be replaced and recommended a flush as well as the replacement of a pully tensioner/serpentine belt. I made the appointment and paid the $850 for the tires. I returned a week later for the other work which was to take about 1.5 hours. After 2.5 hours the manager came to me and said "there has been a problem". It turns out, the hose they attached to flush the tranny had not been fastened correctly and came off flooding the garage floor with fluid. He then said "the work will take a little longer". I drove away three and a half hours later. My van had under 70K miles on it and 30 days later the transmission went out to the tune of $3600. Was it a result of them pumping all the fluid out of my transmission onto their floor? Who knows! My van is a 1 ton and should not have transmission issues at under 70k miles. To top it all off, when I got home I smelled burning oil when I got out of the vehicle. Upon opening the hood, I was shocked to see red transmission fluid sprayed over the entire engine compartment. They made no effort to clean anything but their floor. I was so mad, I went down the next day and demanded that it be cleaned. They sent my van to a steam cleaner who blasted the engine compartment. Both tranny oil and water are not good on electrical engine components, but what can I say or do! Now for the serpentine belt! It turns out, they use the absolute cheapest crap belts available because it started squealing like a pig for 20 minutes every morning until the cheap rubber material warmed up from the engine heat. This embarrased me at every intersection. The belts they use are simply garbage. I put a Goodyear Gatorback belt on myself and solved the problem immediately. Through it all, I was too afraid to take my van back to them in fear that they would foul something else costing me more. I highly recommend finding a reputable mechanic to work on your auto before you take it to Firestone Complete Auto Care . They will never see another dime out of me nor will they ever come within 10 feet of one of my vehicles for as long as I shall live.
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Jean
June 7, 2010
Disgusting crooks
Firestone Complete Auto Care is a HORRIBLE company!!! Tried to charge me (a college student) over $600 for a $50-$75 problem. They said I needed a new battery and alternator and pricing was $620.
Took it down to $450 after complaining, which tells you they scam customers from the start. Come to find out after bringing my car elsewhere to test the alternator, that it is FINE and doesn't need to be replaced!!
I will NEVER trust my car to this company!! I HIGHLY suggest to anyone not to leave your car in the hands of these crooks!!!
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Martin
June 3, 2010
Confused about their own promotion
Firestone in Bayonne NJ did not know about their own promotion and I was asked
To go home and print the promotion from the website.
Not just that but they were so rude and unprofessional about it..I was so frustrated I went to meineke and got the service done cheaper..never going to Firestone again
I also explained to the manager that I manage a well known office supply store and I will never send my customer home to print out a coupon the associate said that he used to work in the same company and I was wrong.
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Lifemine
June 3, 2010
Firestone is deliberately finding ways to rip people off... be warned
Lost brakes on our Acura, brought the car across the street to a Firestone location in Charlotte NC..they told us it ws the ABS and that they needed to be replaced..and also had to replace the brake pads..total cost about $2, 000..and they would not use the brake pads we already purchased saying warranty would not cover it..Took the car down the road for a second opinion at a family owned shop...turns out the Cylinder needs to be replaced. they will do that and the brake pads for $400...Clearly by all the complaints, Firestone is deliberatly finding ways to rip people off..be warned!
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Letargin
June 2, 2010
This company tries to rip off
Took my car in for a safety inspection. At the completion was told that I needed 2 new wipers which they replaced without asking me. This despite the fact that I had put a brand new wiper on the car that morning. When I asked to see the wipers they replaced the service manager removed the charge but showed no embarrassment.
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Klizzio
May 24, 2010
Stay away from these lying scam artists
I went into the Mall of Georgia location when I noticed 2 of my tires were falling apart from the inside. This was very dangerous and that location was the closest tires shop. They did not have the size tires I needed in stock and I needed tires before I could drive anywhere. They located some tires they could get the next day but told me they were "junk" but for double the price I could get some others they could also get the next day. I wasn't excited to get "bad tires" so I called my brother in law who is a Master Tech for a large auto company, he found me 4 very good tires. I called Firestone to ask if they would put on the tires if I brought them in, they said yes. I was late and still could not get them on same day. I left the truck overnight and they were to put the tires on first thing in the am. I received a call in the am stating the "district office called them and told them it was against company policy to put my tires on because I did not purchase them there". THIS was a blatant LIE, because I called 3 other locations in my areas and all were MORE than willing to put them on for me. I feel this manger was a bully and he wanted to send me driving off on extremly dangerous tires to "show me" that I should have bought the tires he was PUSHING on me. And we all must ask ourselves, why would this company sell anything that it's managers deem "JUNK". This is our safety riding on these tires and they OPENLY express they sell junk???? DO NOT GO TO THIS LOCATION< if you are in this area I would suggest the Snellville location when I called there the manager was kind, gracious and truly wanted to help. In the end I found out the reason they tried to get out of putting tires on... they had already damaged my rims and hoped to get me out of there and somewhere else before it was noticed... I have rims that I paid $3500 for and I know they were not damaged when the vehicle was dropped off. Police called to verify my rims had "fresh" damage, but Joe, the lying manager at this location continued to blame me. Stay away from these lying scam artists. Go anywhere else you will have better luck.
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Stringer378
May 12, 2010
They pretty much told me they were ripping me off
I just wanted to let everyone know how terrible Firestone is They were going to charge me for a starter, when I questioned why it was double then I was quoted at Auto Zone He tells me" We are in the business to make money not lose it" That was completely outrageous! He pretty much told me he was ripping me off. There is so much more! My advise DO NOT get your fixed at Firestone.
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Ahaz
May 11, 2010
Firestone is a complete ripoff
Firestone is a complete ripoff. My 83 year old mom went there for a tuneup and came out with a 2400.00 bill on a credit card she didn't know sh was getting. She thought it was a loan, they told her she could make small monthly payments. They didn't tell her it was at 23% interest. Her car only has 71, 000 miles on it, they replaced the struts, shocks, brakes and a lot more. Attonery General investigators have contacted us regarding our complaint. We hope they stop them from ripping people off.
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AA
May 5, 2010
Bad management
Thay fire stone in issaquah wa maniger is one of the worst manigers i have every seen he is very rude and not a good maniger at all.I had to deal with this cris stephens on couple diffrent times and every time he was very rud. I bellevue that i was treated very badly by cris stephens and his staff at the firestone in issaquah wa 98027. thay repirs are very poorly done it seems that thay dont car about there customers very much.
i wouldnt recomned going to this fire stone do to there maniger and how he treats people.
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TYpalle
April 8, 2010
They should have called before they did any work
I went to Firestone to replace my brakes. After the inspection they told me that all i needed was my front brakes pads replaced and the rotors looked fine. 3hrs later i received a callback and they mentioned that the rotors needed to be replaced. NOTE: When i brought my car in there were no grooves whatsoever on the front of the rotors. They informed me that the grooves were not on the front but in the back of the rotor.I asked to take a look at the back of the rotors for the grooves but the evidence was now gone because they tried resurfacing the rotors. They said that the rotors were worn down to thin.SHIESTY! They should have called before they did any work.
I find it hard to believe that the front of the rotors were perfect which they agreed and the back was damaged so bad that it needed to be replaced. I would think you would see some sign of damage in the front as well.
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