Bridgestone/Firestone Eric Daniels
Retail and Commercial Operations P.O. Box 940506
Consumer Affairs Department Plano, TX 75094
P.O. Box 7988 [email protected]
Chicago, Illinois 60680 214-724-6441


Good day All, on Wednesday May 27, 2009 about 06:15am heading south on Beltline Road to my job my car shut down on me as I stepped on the gas to go through the intersection. I tried to restart my vehicle it would not restart causing a fellow co-worker to help me get my vehicle off the road and on my way to work. I called John Smith my mobile automobile mechanic to take a look at my vehicle, after two days he found the problem. Okay we are going to refer back to July 22, 2008 when I took my vehicle to your store located at Store# 010156 Customer Old Denton Rd Carrollton, TX 75006 Invoice: 080369 I wrote you about 11 months ago how your technician(s) representatives butchered my wire harness to my car. After John put in the ECU and fixed the improper wire jumper by your technician(s) on the top side of the engine, here it is 11 months later he finds that your technician(s) butchered the lower half of my harness and not securing the harness at all causing it to wrap around my transaxle which then snapped harness for the crank shaft positioning sensor, and the sensor itself, in the same process it snapped the oil sending unit harness also after he done the initial troubleshooting of replacing the cam shaft positioning sensor first.

My personal concern for Store# 010146 is that on Sunday September 28, 2008 my fiancée car would not start while at the store, she called me and told me what was happening at the time. I then went over to see my assessment was that the battery was gone. Since I was caught between a rock and a hard place because my mechanic was not available at the time I told her that we would have to take it to your Firestone store which was the closet and open. I did not want to take her car there because previous experience, but she needed her car for work Monday, and the store representative that contacted me about the first incident told me he did not want to lose my business, and got away cheap with only a $150.00 refund credit to my credit card. So we took her vehicle there and I told your representatives the nature of the problem and it need an oil change, and left the vehicle with them. They called about two hours later telling me that yes the battery is bad and recommend that you replace the alternator and the belts that they were bad also. I asked for an estimate, after I was told the estimate, I then told them to replace the belts, battery, and change the oil please. When we picked up her car along with the invoice they gave some kind of graph print of the alternator charge, I got the car home, I started the car and removed the positive side of the battery and the car remained running which told me I had no alternator problem, and still do not have one. Customer Invoice: 081820 1993 Toyota Camry SE (Blue) 4-2164 2.2L DOHC

Next adventure with Store# 010146 on Sunday April 26, 2009 my fiancée vehicle needed her inspection sticker for here vehicle, after calling around your store was the closet and open to do state inspection. We both looked at each other as to say oh no not again, but she told me that she did not want to get a ticket for her sticker being out. She took it over there, after a while she called sounding upset that they told her about the cost for the work to be done on her vehicle to pass inspection. What she was more upset about was the cost per lamp bulb being $19.99 each in which they replaced two of them, what even more upsetting to here now, one of the two has blown out already. She felt/feel that if she did not need that inspection at the time she would/could have brought the lamps herself and replaced them and I agree. Customer Invoice: 086113

Now my question to you and anyone else who may be reading this, is this the best you can do for your customers that spend their hard earned money at your store(s). I’m just hoping that it's just store# 010146, and if it is maybe you have some technician(s), manager(s) with bad altitudes that should be looked into, along with The Better Business Beau, Consumer Affairs, or one of the local News Station(s) that reports this kind of fraud. With the way the economy is now, we as Americans can not afford to sell out on each other for a quick buck, we already sold this country, took a good look around, we make nothing any more, and pretty much have nothing but ourselves.



I have attached pictures to your website along with physical documenation and pictures of the damage that was caused by your technician(s) and manager(s) negligents to my vehicle, in for a full refund of parts and labor done recently on my vehicle please.

Camshaft Sensor: $61.69
Crank Position Sensor: $70.19
Crank Position Sensor Harness/Connector: $16.23
Labor: $405.00

TOTAL: $553.11

Regards,

Eric Daniels

P.S. your site would not allow my photos to be loaded, so as a precaution for myself in case I encountered this situation all documentation was physically sent to the address above.