I specifically asked two times on the purchase of 4 tires whether the financing offered was 6 months same as cash, and was told it was. I was away when the second bill arrived and when I returned found I owed 2 late charges, per Credit First, the financing company of Firestone. After complaining to Credit First, not at all a customer service friendly company, I paid off the tires and will NOT do business with either Firestone or Credit First again.

I live in NJ. My daughter's car (my car) broke down in Port St. Lucie, FL on March 6, 2011. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). The store manager was nice enough at the time. Got a quote and gave a deposit. Signed quote on 3/14/11. As of May 16 I still didn't have the car. They were rude, would not return my calls-if I did get the manager he would tell me it's going to take as long as it takes. I called Firestone back in March and had a 3 way call with them. Firestone would not help me because they say the store is independent (just sell Firestone Tires). I was then told by my AAA rep that the shop was going to be closing their doors and they had to finish my car before that. Well, guess what? The shop closed and my car was locked inside for over a week!!! My AAA rep stopped by again and the owners (who never contacted me) told him that they got a company to come fix my car and that it was running well. I then had to pay the balance of $1, 400 before they will release my car.

My daughter was stuck without her car for 3 months. When she did get it back, we took it to another shop before she was allowed to drive it, just to find the engine had no Vin#, wiring was not hooked up, they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in) I still have all of the broken parts and the repair order from the new shop.

My question is this: Why would Firestone let anyone that they won't stand behind use their name. Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. 1888 SW Bayshore Blvd. - just in case they change their name - again. - Don't use any Firestone service center. Corporate won't help

Firestone in Jersey City, NJ not only used a synthetic blend in my VW Jetta but, they shorted me 1 quart of oil. They put in 5quarts when it should have been 6.3 and it should have also been full synthetic as required by the OEM. If I did not check the dipstick and feel the viscosity fo the oil on my fingertips I could have been seriously screwed.

My car is still under warrenty and the manufacturer would not cover any problems associated with using the wrong oil and not enough oil.

Dont go to this Firestone if you are Hispanic. I took my car there for an inspection that my insurance company needed. They charged me $23 and assured me not to worry that it would pass and they would sign the form. I am causasian. My husband went out to see what they were doing who is hispanic. they told me my master cylinder is leaking and it is not. They told me my rear cyclops light was out and it is not. All of a sudden they told me I needed $1000 worth of work and I do not. I went to another mechanic who said they were just trying to rip us off.

I Douglas Jonatzke took my 2002 kia van in for motor repair. they replaced
some parts and said its done. i drove it home an it did the same thing it was
doing when i took in the 1st. time so i took it back. they had it for all day.
finelly they said that i would have to take to the dealer because they said
they can't fix it so i did i showed them the work that firestone did.
and the dealer said i cant see the parts where replaced
my complaint is i feel i should have my money refunded