Firestone
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Category: Business & Finances
Contact Information
Westerville, Ohio, United States
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Firestone Reviews
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Extremely Frustrated
November 23, 2010
Appointment for an alignment
I called to make an appointment to get an alignment and an oil change last Friday. The sales associate told me that he could not make me an appointment any time during the weekend because his appointments were full. He then scheduled me for Monday night at 6pm. I brought my car in (arrived 10 minutes early) and told the sales associate I was here for my 6pm appt. to get my oil changed and to have an alignment done . She said "oh, the alignment is going to be a problem". She then said that all I was scheduled in the computer for was the alignment and not the oil change. I asked what the "problem" was with doing the alignment, and she said she already had a car up on the alignment machine and since they were closing in an hour there wouldn't be enough time to complete it. I said "I have an appointment at 6pm to get the alignment done". She said "the car that's on the machine had an appointment too". Now I've been in customer service for many years and I know that if I only have one machine, I shouldn't make two appointments for the same time, for the same machine! Common sense should really come into play...you would think! This is not the first time I've had problems with Firestone and their "appointments" to have work done. The sales associate said "we can do the oil change but we'll have to reschedule for the alignment". I said to her "what's the point of rescheduling for the alignment when your appointments obviously mean absolutely nothing." Why would I make another appointment?? The problem with this whole scenario is that I paid for a lifetime alignment service (which was over a $100 more) with Firestone. So, if I take my car somewhere else, I would have to pay full price. This is very upsetting as my time in the evenings and weekends is very limited. I'm frustrated!!!
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Ailleno
June 14, 2010
They are snakes looking for alot of money from innocent, yet naive victims
Ok, I wanna start this review by saying that Firestone is a rip off. Ok, I'll admit I bought the crappiest car on the face of the earth, a 2001 Saturn Coupe..piece of junk!! Ive had to go in there at least 10 times for the same car. I know for a fact, I spent more on repairs than the actual car itself. They were the closet mechanics around when I needed car repairs and I did trust them. I go in there needing an oil change which is what $15-30? I walk out of there spending over $300.00. At this point the car doesnt run or start period, they know I dont know much about car repairs, they know thats the only car I have available to my mom and me. They use that fact that I know little about cars against me, the guy also used scare tactics if I didnt pay for all the parts the car needed which cost over $800.00. He told me that my right tire would completely fall off at any given time, it never did. They are snakes looking for alot of money from innocent, yet naive victims like me. There are much more honest, affordable, straightforward, mechanics out there. Firestone is not one of them.
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Seaman
May 31, 2010
They take advantage of girls who look like they are not sure about cars
I got a flat when I was driving to work and I went to Firestone because they had 2 of my tires in stock. I was planning on getting 4 but they said they can put in an order for me. While they were working on my car, they told me that 1 of my back struts was leaking. Mind you I have a 2007 car and there is no reason for it to be leaking. They said they needed to special order it and that I would have to pay for it in advance. I agreeded not knowing any better. I got home and I explained how I had to pay almost $600 for my car and he said he would call and tell them to cancel it. When he called they told him that the part was ordered and paid for (with the money I had to prepay for the part). Then when they installed it, instead of taking 2 hours, it took 7. They also found that I needed an adjustment. Do not go to firestone! They take advantage of girls who look like they are not sure about cars. After they did my alignment my car is shaking and driving to the right. When I called to get them to fix it, I was left on hold for 10 minutes then hung up on and when I called back I was just told to bring it in and they would get to it when they could. As if the over 1000 that I spent there didn't matter. Very very unhappy.
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Keanne
May 21, 2010
Do not be fooled by Internet or other coupons from Firestone
Do not be fooled by Internet or other coupons from Firestone !! They get their money back in the end. I went online for a quote and a "coupon" for four new Destination tires. I was so excited to find a buy three get one free deal! The quote they gave was all four tires for $550.00, wat a deal!! Well once the tires were on my vehicle and it was time to pay, the final bill was $678.00!! Due to the "required" warranty that you have to purchase and other fees that they do not tell you about up front. SO, if you think you are getting a good deal from Firestone because you found a "coupon" do not be fooled, it is a rip off!!
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keefer268
May 5, 2010
Unneeded replacement parts
I brought my 2001 Nissan maxima into Firestone for an oil change and for them to see why my car was running rough. After my car was in the shop for almost 4 hours, they called and said I needed all new spark plugs( at 29.99 EACH), 6 ignition coils, and a mass air flow censor, totaling $1800 for parts and labor. I told them that I would like to take my car somewhere else for a second opinion. When I brought my car to another shop, the mechanic at this shop informed me that I just needed one ignition coil replaced for a total of $150 including labor. I had the other shop fix my car, and they informed me that Firestone had added 3.5 quarts more than needed into my car, he suspected that they didnt even drain the old oil, they just added more. I will never take my car to them even for a simple oil change, and anyone who reads this should do the same unless you feel like throwing all your money out the window.
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Tdz
April 15, 2010
Nothing, but problems
I went to Firestone to have a flat fixed from a nail in the tread of my tire. They told me that my car had been sitting on the flat for too long causing damage to the tire wall and would need to buy a whole new tire. I found this hard to believe as my car had only sat with the flat for about half a day. I took my car somewhere else for a second opinion and they fixed the flat no problem.
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Linxman
April 15, 2010
I will never go to Firestone again, that was a huge turn off for me
First time at Firestone . My godparents have a credit there. They wanted to give me birthday gift to get me new tires for my new car. Strike 1, there prices are way too expensive! I have one of the smallest tires. (93 toyota camry) Strike 2, horrible customer service no hi, hello, or be with you in a moment... Strike 3, they suck at time management they should'nt accept walk-ins if they have an attitude, and are rushung because they were closing in an hour. But i needed new tires to travel later that night. Strike 4, i drove to concord later that night, got to concord, as soon as i park my tire goes flat and is balled around my hub cap! This is the same tire i got done 4 hours ago that day! My godparents were pissed because I took a picture and showed them i could have got into a bad car accident that night! Strike 5, came to firestone with my car on a spare, showed them a picture they totally tried to ignore me and deny the situation! Finally they gave me a new tire for free with an attitude. I will never go to firestone again that was a huge turn off for me.
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michellehp2010
March 2, 2010
manager
Hi im a customer at the florida pinellas county firestone on 49th street and i had a big concern about the manager working their because i saw this info in the newspaper i reported it to the district office and i dont think anything have been done because when i went back to get my car service he was still their.. is this the type of person you all have representing your company? a manager thats suppose to be handling his self in better ways than that .. i dont really want to take my vehicles back their because im concern of where my money is goin? or is it the company money going elsewhere .who knows what he is doing is that good ethic's ? well im hope every thing is taken care of now that im forwarding this message to the corprate office.. thank your very much hope to here if something is going to be done about this behavior.
The data on this site provides arrest and booking information and should not be relied upon to determine an individual's actual criminal record. This data may not reflect charging decisions made by the State Attorney's Office or the outcome of criminal trials. An acquittal or dismissal of a criminal charge does not necessarily negate the validity of an arrest. To obtain the final disposition of any criminal charges, contact the Clerk of the Court's Office.
Name: MANUES, GINO
DOB: 3/2/1964
Docket #: 1388751
Arrest Date: 1/17/2010 1:52:24 PM
Race: WHITE
Sex: MALE
Name Docket No. Booking Date Arresting Agency
MANUES, GINO 1388751 1/17/2010 1:52:24 PM ST. PETERSBURG POLICE
Address City State Zip Code
745 29TH AVE N ST PETERSBURG FL 33704
Race Sex DOB Place of Birth Arrest Age
WHITE MALE 3/2/1964 GE 45
Eyes Hair Complexion Height Weight
BRO GRY FAR 604 240
Scars, Marks & Tattoos
Cell Location/Status SPIN Booking Type
RELEASED - 1/17/2010 7:57 PM
ROR 2367555 MISDEMEANOR
Aliases
Charges
Charge Number: 1
Agency Report Number: SP10003685
Offense Description: SOLICITATION FOR PROSTITUTION
Statute: 796.07(2)(F)/M
Court Case Number: CTC1001244MMANO
Bond Assessed:
Bond Amount Due:
OBTS: 5207086419
Charge Number: 2
Agency Report Number: SP10003685
Offense Description: LEWD AND LASCIVIOUS BEHAVIOR
Statute: 798.02/M
Court Case Number: CTC1001243MMANO
Bond Assessed:
Bond Amount Due:
OBTS: 5207086419
2010 Pinellas County Sheriff's Office
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hartmandesign
December 21, 2009
Champion HR = horrible tires
Mileage on my Prius has NEVER been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion HR tires installed. The "HR" must stand for "huge reduction" -- these are the WORST tires I have ever owned.
Lousy wet-road traction to boot. Stay away from these dogs...
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Joe Heasley
December 9, 2009
overcharge
Shopping trip to Hagerstown interrupted by a split rear heating hose. Told the mechanic/rep at desk that it was a ruptured hose and where as I had looked under the Tracker/vehicle and saw the problem. Told there was no problem, was going to get it taken care of very quickly, next car in slots, and would have a writeup on it in a moment. "Just sign here so that we can have a look at it". Encyclopedia salesman move of holding down paper for me so that I could easily sign OK for them to work on it...to see my signature applied to a charge as part of my final bill of 19.95 for PRESSURE CHECK on a vehicle I had just told him had no fluid in it, and had a split in rear hose of which I specifically asked to be replaced. The speedy job I was promised, being next vehicle in line, with the rep knowing my sense of urgency being that I had 90 minutes to pick up my children from school 30 minutes away, turned into hearing, after 30 minutes of wait...that my part, a common hose, would arrive at the shop within about 30 minutes. To be brief; I ended up paying $90.91 for the $17+ hose and labor. Once the part got to the shop, it took the mechanic a little over 7 minutes to install the hose and fill my radiator/system with recycled ($10) fluid. An 1/8 hour of work resulted in $50. of charges.
Ultimately my children had to wait after school with their principal, and I learned another of lifes little lessons. Get a full quote first with a time guarantee and never at Firestones in Hagerstown.
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