On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty tires for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Avenue in Racine, WI. Last Saturday October 24 my brother-in-law noticed that the tread on the front tires had worn down evenly a great deal and the back tires were also on that same route. I took my car to Firestone on October 25 to discuss the problem I was having. I’m not sure of the young associate’s name but I believe it was Joel. He was so rude, telling me it could possibly be a tire rod causing this. He scheduled an appointment for me on Wednesday, October 28, but I had to reschedule to Saturday, October 31.

My uncle and I took my car in and Doug Gardner was the technician on duty. I explained to him what my concern was and what my warranty stated. He took my car in and checked the alignment told me my alignment was off. My uncle told him this would not have made the car tires wear evenly if this was the problem. Mr. Gardner came back and told me he had “4” Fuzion tires in inventory the same as mine and he could put these on my car. I told him fine. He came back and told me they did not have the tires. (If you have them in inventory, but can’t find them –I would think someone’s stealing from the company). So he told me they could put Champion HR BL $97.99 tires on my car in place of the Fuzions. I stated ok. He brings me a bill totaling $172.98 (which in the beginning I paid 190.69 for the Fuzions) was was the warranty setting in? I explained to him I was not paying that amount I have a warranty. My warranty stated I pay for taxes, stems and disposal fees. Then he stated I would pay the $83.98. After looking @ my bill instead of prorating the tire repair and replacement he charged me full price, parts and labor. I’m seeing that Firestone does not live up to their commitments/warranties. I do a weekly clean of my wheel covers and tires I noticed that all “4” of my center caps were “CRACKED”. This was not like that before I took my car in. Someone cracked my caps and I’m expecting Firestone to replace them. Maybe they were upset because of the difference in price I paid for the tires. But this is not my fault. I’m expecting for Firestone to address this problem and correct it. I’m waiting to hear from you by November 30, 2009. My back tires are almost in the same situation and I really don’t want to deal w/the Racine store again, but I’m expecting this rectified.

I took my 2000 Dodge Intrepid to Firestone on February 24, 2009 to get my oil changed. Firestone noted only the oil plug be replaced, which I did and there was a brake light out. Nothing else was noted. After leaving Firestone my car started shaking and the engine light came on. I returned the car to Firestone on February 25, 2009 the next day and was told I needed a major tune up. I then contacted my mechanic and he came out to my house and looked over the engine. What he informed me is there was a thrown rod in the motor and the motor will need rebuilt or replaced. He did tell me there was a firing engine that needed replaced but will not take care of the thrown rod. I did replace the spark plug and the firing engine. This did make the check engine light go off. What he believed was Firestone started the car with no oil in the motor. He also explained he has seen this happen many times before. I then contacted the store manager on the phone and explained. He informed me there is nothing he nor the store can do to help me. I then filed a claim with the small claims court. I appeared in court on April 2, 2009. I'm now awaiting for the judge to decide the outcome. What the judge explained to Firestone is if the engine was in that bad of shape, they (Firestone) would have let me know there was a major engine problem.

Manager refused to honor manufacturers warranty on a tire less than a year old. Warranty was explicit that it should be taken to the nearest Firestone Care Center for the tire to be returned/repaired but the Manager refused to honor it and insisted that I needed to call Firestone corporate and have the tire shipped to be addressed. Again, warranty language explicitly stated that warranty would be supported by local dealerships. The warranty also provided keying instructions for store personnel on how to handle tire replacement!

I strongly recommend staying away from this place. No integrity at all and very dishonest in their service.