I’ve been a Firestone customer since last several years but based on my personal observation and experience I can say that all Firestone doing is just making customers fool.

Here is what happened with me. I bought 4 tires from Firestone with 65, 000 miles warranty and every 5000 miles I visit local Firestone shop and asked for rotation. Since I also have life alignment service from Firestone so every time I also asked them to check if my car needs alignment. Sometimes they did alignment and sometimes they said there is no need of alignment. Today when I went there for rotation they informed me that the tires are not in good condition and I need new tires. When I asked them about the warranty they informed me that since I wasn’t doing alignment regularly so warranty is no longer effective. I explained them that I was there every 5000 miles and asked them to check for alignment but they didn’t listen to me.

Now imagine, Firestone tires with 65, 000 miles warranty are worn out in just 33, 000 miles so what is the standard of their products and then these guys are using different hidden tactics to make customers fool. I am sorry but I am not going to buy anything from Firestone anymore.

I got my car towed to the howmill store in atlanta on a thrusday at 4pm and was told that my car needed further looking in to and it might be electrical, I called enterprise rental car to come get me and my kids, a day later i get a call telling me that i should go to the dealer because firestone does not have any one that can fix my electrical promblem, so mind you i still have the rental car and this is GOING ON day three now i get the second tow truck to tow my car to the dealer, where the dealer takes 15mins to tell me that is only a starter and with the tow my bill will be 676.00 dollars, dont forget i had a rental car for 4 days at a cost of 160.00 dollars and a tow at the cost of 60.00 dollars, all this would of be avoided if firestone would have given me the right advice about my car, im so upset and no one from the store has call me yet, im talking to my local news to see if they could help me, IM GOING TO TELL EVERY ONE I KNOW TO STAY CLEAR OF FIRESTONE THEY WILL MISS LEAD YOU