The service provided by this company both in repairs and customer service is horrible! There are endless exclusions that are not revealed until the scope of the repair is established. For example, they do not repair drywall or other "access" areas to pre-repair condition - rough finish only - and other exclusions are manifold. Any evidence of "secondary damage" disqualifies drywall for repair. The brochure disclosures are inadequate. Their phone service is inadequate. Their "adjusters" and repairmen are the same individuals. The plumber assigned to us was duplicitous (saying one thing to us and another to the company). I don't understand why reputable realtors would continue to front for this company or put their reputations on the line by promoting this unscrupulous company! What are their incentives??? There is a very large number of dissatisfied customers (search First American Home Buyers Protection Corporation on epinions.com for example). This company and it's consumer and insurance practices needs review by an attorney familiar with consumer and insurance fraud!