My realtor recommended we take out insurance on the home we purchased. The home was 9 years old so we thought it was a good idea. NOT. First of all, they have so many exemptions it does not cover the important, most common and expensive stuff. I was denied coverage for a broken heater. The experience was bad. First, it took them over 3 days to send someone out to look at it when it was 40 degrees outside. They charged me a $70 service fee, put in some part for which they charged more money, and after all that the heater was still not fixed. So we start over. They send someone out who now says it is a different type of problem and which is not covered. I ended having to find someone myself and it cost me about $500 dollars plus the money I spent on the guy they sent out who did nothing to fix it. Then the ice tray broke in the refrigerator. Between the service fee and parts it cost me over $200. I could have hired a handyman for much less. Save your money, do not purchase these type of policies. You are better off spending time researching local handymen who are honest and decent (I have found several) and paying them for an honest day's work. Get to know neighbors and small businesses and ask for references.
--

This company is a money hungry scam service. My dryer, included in policy, is old and last two years only worked on Low Heat with the timer set to Normal. Timer wouldn't move but I could still dry clothes, just used microwave timer. Sears came out, took dryer apart, said heating element looked bad, put it back together and the dryer no longer worked at all. This was after I paid them $60 for service call. Sears had to order part (a week to ship they said) and then I had to schedule another appt. which took another week for them to come out. He installed the heating element and left. Happily, I throw load of clothes in to to dry and within 30 minutes dryer is blowing nothing but cold air! I called Sears back and the warranty company complaining. They said I could have a second contractor come look at dryer and if it couldn't be fixed it would be replaced.

I wait two days for call from second co. and then a week for him to come out. I tried periodically throughout the week to turn on dryer to no avail. I even tried hours before dude came and it didn't work. All he does is stick a thermostat inside the dryer and turn it on. Low and behold it worked! He registered heat on all settings. He said it worked fine and left. I put a load of clothes in and the DAMN thing doesn't blow hot air! Again I call warranty company with complaint. They only said they would have the guy come out again. I talked to the dude myself that same night and he said he would be there the next morning between 8am and 12pm. I miss work to wait. And wait. And wait. I call warranty company that guy is a no show. They try calling him, I try calling him, no one can get him on phone! So later that night he calls and says he has to order thermostats for dryer.

The second contractor orders new thermostats for the dryer and after two weeks of not hearing from him I call again. He has them and says will be out in a few days. I have missed work each time these guys come ( and sit around house wasting my time waiting for them). I'm not home when he comes and he comes and puts them in while son is home. I come home, do some laundry, and put them in dryer. Oh! Can you believe it? After 30 min the dryer stops blowing hot air! WTF! I play around with the dial and buttons, randomly setting temp to Low to Hight, timer to 30 min, to Permanent Press to Regular. Sometimes it would heat but then it would soon stop. Took me 3 hours to dry one load of wash!!!

I call warranty company again. They keep telling me that if tech can't find a problem when he is there then they can't authorize a replacement dryer. It's been two months!!! Now they sending another tech from same company. I asked for SEARS but they refused and said I could not use them again. So now I will have to wait two days to hear from company to call me to set up appt. which I'm sure will be a week from now! I talked to the superviser and got nowhere. I asked for the email to the corporation and she said there was none! I did get the CEO's name, and I will search the Web for way to contact him. Company's website has no real complaint section and the complaints, according to sup, only go to one dept and are sat on. Great! I told her this is the last month I am doing business with them. I am cancelling my insurance with them. If I would have just bought a new dryer from the start I would have saved money, time, and lots and lots of aggravation!

Beware this company! They are crooks. I also used them over the summer to find out why my AC wasn't cooling house. Tech said the builders put blower on side of house in attic instead of center of house and there was nothing he could do to get AC to cool back rooms! Wasted $60 there too!

Beware! Beware!

I bought the home warranty on July 21, 2010. My air conditioner quit cooling on August 6, 2010. They sent an a/c company out, Ameri-Aire Heating & Cooling out of Richmond, Tx (which isn't even accredited with the BBB)??? why? He looked and said" looks like your evaporator coil is leaking", and then "yep, that's the problem", and he would call First American to get approval. Frist American is saying "its a pre-existing condition based on what Ameri Air is saying". This doesn't make any sense. On the work order Ameri-Aire wrote " Freon leak in Evap coil, big leak, system would not cook properly for more than a few weeks".?? "recommend replacing Evap coil"..so how is this pre existing??
Both company's are apparantly working together to scam homeowners out of the warrantly price then the srv call fee. I am reporting both companies on every site I can including the BBB. I am cancelling payment on both.

BEWARE of these companies !!! My air is still broken. And I paid $55 for srv.fee, and $49 for warrantly thus far.
Fresno, TX

Complaint against First American Home Buyers Protection Corporation and Around the Clock Inc.

On Friday, May 31 at 6 AM I entered my garage to find my water heater leaking. The water was damaging the platform it stood on, several boxes of memorabilia and a storage cabinet. I immediately turn the water heater off and called First American Home Buyers Protection Corporation. I explained the problem & stated it was an emergency because it was damaging my property. It also was keeping me from a shower, use of my dishwasher or even the ability to wash my dishes because I had no hot water. They politely opened a case #601766016. I was informed that the vendor assigned would call me and be at my home between 8 AM and noon.

Around 10 AM, Harry the Handyman arrived as they said. Hew was working on behalf of Around the clock plumbing. I showed him the problem. He promptly said, yes we will replace your GE water heater but let me write up a work order. The work order #47586 had 50 gallon GE water heater gas. Gas Line $30.00, TCP Pressure valve $65.00, Sediment trap $50.00, vent modification $60.00, Permit Las Vegas $90.00 and disposal $35.00 totaling $330.00. I stated that was ridiculous, it is in warrantee and the parts they described were in good or perfect condition and did not require changing. He said not to worry, that the insurance company would review the charges, and I only had to pay for those not covered. I recanted it doesn’t need any of these. He said the insurance company will review that. He said he would leave here, go to one more stop and be at the office by noon. He would then turn the report over to the insurance company, and we most likely could have a heater in place by Saturday morning.

No call Friday afternoon so I called the Insurance Company. They had not heard from Around the Clock Inc., but they would call them immediately. They could do nothing until they received the report. I said I have it in my hands. They replied, they needed it from Around the Clock Inc.

Saturday morning I called the insurance company again. No report for Around the Clock Inc. but they would call again. I looked up Around the Clock Inc.and found they have an “F” rating from the Better Business Bureau. I called the insurance company in the afternoon and still no report from Around the Clock Inc. I informed First American Home Buyers Protection Corporation that Around the Clock Inc has an “F” rating for not turning in reports or returning phone calls. We are now well into the second day and this was unacceptable. I also disagreed with all of Around the Clock Inc. extra charges because I had by now contacted a friend, who is a plumber. He informed me that, unless each of these items was defective, they need not be replaced. The vent modification was absurd as it is part of the regular replacement of the water heater. The removal fee was unnecessary as I could leave it by the curb for pick up at no charge. The only charge he said was acceptable was the Las Vegas Permit, but it only costs $54.00 they are charging $90.00 which I was excessive. First American Home Buyers Protection Corporation assured me they would contact them once more and get the information.

Sunday arrives, no call from First American Home Buyers Protection Corporation. I called and First American Home Buyers Protection Corporation also had not received a call from Around the Clock Inc. I reminded them of their “F’ rating and for that very reason. How could they expect them to be other than what they are rated at? They now had proof they were incompetent. We went through this twice on Sunday with no calls from either again.

Monday is now a holiday. I called First American Home Buyers Protection Corporation. I recanted the problem still exists and it now day 4 for an “emergency repair”. I asked for a supervisor. The phone handler spoke with the supervisor and came back to me. The supervisor says that Nevada has very strict laws requiring an emergency repair be reported immediately upon leaving the residence and they are now 4 days late. First American Home Buyers Protection Corporation has a contract with all of our vendors to have a 24 hour manager we will contact, and get the report immediately. Great!
Monday night after two calls to First American Home Buyers Protection Corporation and still no report. They refuse to act until they get the report. I offered my copy but they refused. I then reminded them that they had sent out another vendor earlier last year for my dishwasher who also has an “F” rating. I said, you say your screen vendors but the record so far is pathetic. I was informed if I was unhappy with the vendor; I could take a buy out and do it myself. They would not send another vendor.

Tuesday morning, day 5 of the same routine with First American Home Buyers Protection Corporation. I was assured they would get the report. I reminded them my house was not functioning because I had not hot water for 5 days now and could not shower or do dishes without hot water. They had to call Around the Clock Inc. until they get a report. No exception. Finally, on Tuesday afternoon after a supervisor had said he would call while I was on the line. He had to wait so long on hold with Around the Clock Inc. that he got back to me on hold & said, I’ll call you back as soon as I get the answer.

Two hours later he did. He left a message. He said I had to pay everything but the gas line and disposal fee providing, If I dispose of the unit myself. That would reduce the cost to me to $265.00. I had already paid them $55.00 for the service call as required. The $265.00 was additional. He also stated that if I preferred a buy out, it would be $90.00. I called them back and spoke to another supervisor because I knew I had not heard correctly. She said I have only two options, pay the $265.00 additional or take $90.00 and do it myself. Neither was acceptable but I had no choice but to pay the $265.00. They told me to call Around the Clock Inc. and arrange the appointment. Too late for Tuesday.

Wednesday, day 6, no showers, dirty dishes Harry arrived at 9 AM. Harry had to remove my water heater and return it to Home Depot for exchange. He returned with the new water heater and proceeded to charge me $265.00 for items that did not need replacement. The installation was done correctly to my knowledge but not at a reasonable cost or timely. They took nearly 3 months repairing my dishwasher which I could not use for that period of time. Both vendors sent had “F” ratings.

I looked up First American Home Buyers Protection Corporation on the internet, and they have at least 2 blogs now recanting the worthless uncaring slow services not covering what they say they do in black and white. Many many complaints, Several lawsuits and class actions appear to have been filed or are being filed, and I plan to join them. If you do business with First American Home Buyers Protection Corporation or Around the Clock Inc, knowing this, I would say you are foolish at best.

Service, Value, Integrity. That's what they claim on their website. We filed the first request for service in September, because the dishwasher was not working. It is now February, and the dishwasher has not been fixed. 4 months of attempts to get them to fix it. 4 months of handwashing when we have a dishwasher.

Service - no
Value - no
Integrity - disgusting

I wonder how many of their management would like to spend 4 months without a dishwasher. I should have spent the money for the useless warranty on a new dishwasher.