Called about our doorbell not working in early July 2007. It is August 24th and the problem has not been resolved. Three visits have been scheduled. I have been here for all three. All three of these times I was contacted. The first time they showed up, but the tech. had no idea what he was doing and after 2 hours got frustrated because he could not find the transformer and said he could not completely figure out the problem- he suggested a wireless chime. I explained that I was paying for an insurance policy to fix my hardwire doorbell and that is what I expected (meanwhile a lost day of work).

I received a follow up call from 1st Home, I indicated the problem was not resolved and I expected to hear from them in a day or two. 2 weeks later I called 1st and said my problem still is not resolved. They dispatched the same person who refused to help fix the problem (another lost day of work). I requested someone else. Two weeks later the tech calls a different guy. I explain the problem, he says he needs to get authorization (I thought this would have been clarified when the appointment was made with R and R Electronics out of Orlando, FL- stay away from these folks). He calls back and says he can no longer come out to fix the problem (another lost day of work).

Now I am on the phone with 1st. By the way I have called several times and I average 50 minutes of hold time- each time. Not to mention the two times they disconnected me. They being the supervisors at 1st.

$300+ a year... what a waste. DO YOURSELF A FAVOR STAY AWAY FROM 1st American.

Happy to discuss this with anyone.