After 40+ days of NO AIR CONDITIONING, finally after I submitted a complaint on this site and simultaneously emailed First American Home Buyers CEO/CFO/Communications Director/In House Attorney and every Board Member, thankfully their communications director got someone to call me next morning fromVan Nuys. Sadly, not one CFO/CEO or Board Member accepted my email. Sad when a good employee responds.

So we get the call next day..Yeah. Have AC contractor that is quote "screened thoroughly" by First American. They show up and put new unit in. (If there contractor had not blown motor after motor after capacitor I would have my fantastic YORK AC 5 ton system. ) It took their contractor 44 days to put this new unit in.

Funny, they put the unit in and two hours later it shuts down...thankfully it was Thursday as I noticed I had to put thermostat to 60 or below and even then not cold air. GUESS WHAT?

They install a brand new 5 ton AC unit and golly gee can't seem to check guages so see a) Leak in lines that once they come back it has to be sodered; and b) NO FREON. How can you mess up a new unit install? I don't understand. As is I know more about AC units than any AC technician.

Dutifully First American follows up every day; now we have the final 'quality control call tomorrow' that will close this. Meanwhile, husband bought motors-2HP and other parts for technician over 25 days/ago; then three days (right during 4th July Holiday weekend when AC went down) we bought two (2) 12, 000 BTU units that ran 24/7 and caused carpet damage; then two more window units.

First American will reimburse us for the cheap window units and the two motors which totals about $373-$425. But SUPERVISOR says the two 12, 000 BTU units and carpet damage is beyond what they will do.

I am in process of suing them and all medical bills that my father has incurred. Two emergency room calls; heart problem with sudden swelling due to AC issues; I am on pain shots and have severe stress to having to take medicine I don't like.

My father who is 88 years old almost had a full stroke/heart attack. My husband and I have been on pins/needles for 40+ days. My nerves are beyond normal and now my father.

I promise First American Home Buyers Warranty/Home Protection...and I vow all you had to do was the right thing. All you had to do for a customer who has renewed for over 5-6 years is treat me right and take care of this situation within 10 days...not 40+.

You don't live in Texas with 99+-103+ not counting heat index.

How can you sleep at night. I am on a mission.

My attorney and the State licensing board and myself specifically will campaign and campaign and yes, you are responsible. Your voice mail says you 'clear all contractors'. I was patient but when you hurt my family and cause medical issues and cause me and mine and almost kill my father-well get ready. By the way, your CEO sucks as a communicator and you guys don't care about loyal customers.

Get ready I am on a campaign with flyers and blogs and my attorney will call your attorney. Now we are talking more than just replacement of items purchased. Now causing my father to almost die-well you won't get away with this.

You should be ashamed of yourselves in letting a loyal 5+ year customer go 10 days or 20 days let alone 40+ days with AC in TEXAS!