My family has been without air going on 2 week..Due to a company that let's contractors due customers any kind of way they please.. I fill so helpless I'm at there mercy I don't know what to do. I just need my air fixed 2 weeks ago...

This company is horrible. Do not do any kind of business with them. When our air conditioning went out, we ended up having to wait 9 days in horrible Texas heat to get our air conditioning fixed. The people they hired for parts and labor were also bad (Accurate Airconditioning). They failed to pick up a part when they were supposed to, and if I hadn't called to confirm the appointment we had been waiting a few days for, I wouldn't have even known that they had decided not to come because of this. First American would not let us switch the air conditioning company that was doing the service after many complaints on our end of various things. Then, months later, we were told that we hadn't paid the bill, so we had to go through all the effort of proving that we had done that. A HUGE WASTE of time and money.

I have been without heat from my furnace for over two weeks now and still waiting for First American Home Warranty to fix the problem. I have an older furnace (32 year old home with original furnace) which is one of the main reasons I purchased this service. In the past year, they have replaced the circuit board three times and now saying it has an electrical problem and currently waiting for an electrician to evaluate. Recently, they have also had to replace the motor, the starter and the thermocoupler is just hanging on - yet they refuse to replace this 32 year old furnace. Last summer I was without AC for six weeks while they messed around getting parts - and that was in 100+ July temps. I am tired of waking up to a cold house in the morning...I told them I was going to stay at a hotel and send them the bill. They offered to give me a discount on a space heater! A lot of good that is going to do for my three story house. These guys give you the run-around and don't respond = their warranty is a joke!

June 8th our AC unit stopped working completely. Tempature that day was over 100 degrees outside. In fact the entire month of June with the exception of 3 days... the tempature has been over 100 degrees outside. Here we are on June 30th and I still do not have a working AC unit. 22 days we have been waiting, praying, hoping, complaining, inquiring, etc. Nothing is being done. I still do not have even an estimated date that my repair will be done. NOTHING. I have 4 small children... one who is special needs. I was told that all First American would grant us is a small window unit up to $150. Doesn't exactly cut it for a 2600 square foot home.

The contractor they are making us use is Action Air. They are crooked and shady. They kept telling us that the warranty hadn't ordered the parts when in fact they were supposed to order the parts and he FORGOT. He kept telling us that the warranty company is famous for making people wait on parts. When he finally did order our parts, he didn't get all the parts he needed and gave us an estimated waiting date of 7/1 but said that it could take as long as Christmas as these parts aren't made anymore for the 5 year old unit we have. Home warranty said that as long as there was an estimated date... even if it was for 2012 then they would not offer to replace the unit. After our realtor got involved and threatened to not sell another house with the home warranty, they agreed to replace the unit. Generous? Nah! They ordered a unit for us however after ordering it and waiting for it to come in... it was determined that the ordered unit is no longer made. How do you order something that isn't available? I know when I go online to make a purchase, it tells me its not available. I am sure this was another excuse. As of now... waiting on another new unit that was ordered. If it was ordered.

I also expressed to the home warranty that their contractor was rude, crooked, a liar, and that he was bad mouthing them. I asked to file a complaint but they insist we must use him. I plan to complain on him as well to the Texas Licensing and BBB.

I will never again buy a home warranty. I can't believe that no one cares enough in this heat or that this is acceptable.

First American Home Warranty is a complete SCAM! Last month I canceled my policy after they refused a repair that was CLEARLY covered, in black and white, according to the contract. They basically let my mother freeze until I could get a contractor out there to fix her heat - AT MY EXPENSE. I won't go into details to save myself the aggravation of reliving it, but I am now with another home warranty company and am much happier. Not only is their service number available 24 hours, but their monthly fees are lower for better coverage!

Point is, First American is a SCAM. You pay your fees every month, but when you actually need something repaired, they leave you high and dry.