This warranty company is plain and simple a scam. I have dutifully paid their premiums and when my furnace broke. Their answer was: it was improperly installed so they will not fix it as it was not covered as the contract stated. Their claim analyst even had the audacity to tell me which exact paragraph on the contract to look at to review. Let me tell you, no regular homeowner will go up their attic to see if their furnace is properly installed. That is exactly the reason why I purchased a home warranty! Because I do not know how my house was built! DO NOT BUY! THEY WILL JUST TAKE YOUR MONEY AND CAUSE YOU UNDUE STRESS.

Do NOT get involved with this company!! I wish I had seen this website before I purchased the "home warranty" thru them. What a joke! I have been trying to get the tub upstairs fixed for 2mths now (not kidding) and they "work orders" never make it over to the contractors... I have been MORE than patient with this company and this past Tuesday I called and demanded the rep place me on hold and make the appt for someone to come out this week. She made an appt for today and they were due out between 8am-12pm... Well it was 11:30 and I called to CONFIRM that the contractor was actually coming out and after being on hold for 10 minutes the rep said they never got the WORK ORDER. I demanded to speak with a supervisor (been trying to talk to one for the past 2 weeks no such luck) and went on hold for 10 more minutes then I picked up my cell phone and called the co again while I was still on hold on the other line. The 2nd csr right away said I see you have another rep helping you right now. I said yeah its been 15 minutes and I don't think I should have to wait that long to speak with a supervisor... GOT a supervisor she says what can I do for you (!!!). I asked her have you read my file? She says YES. Then I said "So you tell me what your going to do to fix this"... She says the csr of the day has sent over the work order to a new contractor that will come in today and she will waive the service charge because of the few days delay. I said it has been 2mths now that Ive been trying to get someone in here to fix the leaking problem not a few days... She Yes maimed me for the next couple of minutes and I actually got a call from the contractor who is supposed to be out here today by 2pm... We shall see and Ill update...

Ill be canceling my service though when its fixed. I am worried now after reading about "alteration" charges that they THINK I am going to just sign off and pay for whatever... I WONT. Ill send em on their way and call to get 3 more bids on whatever is the problem... Hey Ive been without the tub for 2mths now- good thing we have 2 full bathrooms!!

First American markets itself as a "Home Warranty" company. In fact ,when you place a service call to them the will send out a tech who can charge you what ever extra cost that he/she would like. The warranty does not really exist. For instance the tech attempted to charge me 150 dollars for a 40 dollar permit. When I called First American, they told me that after I paid the $55.oo dollar service fee ,the tech could charge any amount for "non-covered cost" In fact I was told that others had been charged 700.00 or more for the same service. Bottom line I have been without air conditioning for eight days with temps the past seven days reaching over 100 degrees. I have been told my a/c will not be replaced until Thurs or friday. A full 12 days after my call. On top of that. the initial charge after the 55.oo service fee was over 450.00 dollars in "non-covered amounts." Most of the additional fees were 110% markup. The company apparently encourages their subcontractor to offset their low bids by overcharging customers.

On April 28, 2007, I requested a service for my kitchen oven range and dish washer for my house, now is May 28, 2007. It has been a month from the date I requested the service and I am still without a working oven, range, and dish washer. I call the service department almost everyday. The only reply I got was “we are waiting for the tech to contact us back, there’s nothing I can do for you. We will call you tomorrow”. Then I’ll never hear from the same person again. Call again the next day, same answer! I was not able to cook for the past month, and all I got was very poor customer service from the reps. the only time they care about you was to get your money, like I needed my water heater fix last time. They charged me over $300 dollars on the so call "fix to up to the city code" standard, and they didn't even put a stand for my new heater. (city require a 12 inches stand for all water heater). I could’ve just buy a brand new heater for 200 bucks and install it myself. Homeowners out there, if you are searching for home warranty, make sure First American is not on your list. They do NOT care about you besides getting your money. Watch out for them.