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Gord On
October 24, 2009
Awful company
My wife, 2 children of 8yrs and 2yrs and myself stayed in the First Choice Holiday Village, Benalmadina, Spain from 6/3/09-13/3/09 self catering, when we arrived I noticed a partition between the sink and bath was slightly loose.I just did not think it warrantied reporting.On Thursday 12/3/09 the hotel demanded 135 euros after I informed them that it had fallen completely away from the wall and shattered after falling on a metal hand grab rail in the bath.I told them my 2yrs old little girl was about to have a bath so we asked my 8yrs old little girl to turn on the water tap.I also told the hotel that she could have knocked or brushed the partition turning the tap on, they said if I dont pay the money I will be arrested and First Choice said they will not fly my family and myself home, I reported the matter to the Spanish Police Nationale who said no offence had been committed but I was still made to pay a reduced 105 euros or I would still be arrested and refused to be flown home by First Choice, so I had to pay the money to which I have an original receipt from the hotel.
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September 4, 2008
Never again
On our final day in sunny beach (Bulgaria), my family had to be out the apartment by 12 midday, we were not to be picked up until half past 2 the following morning, I found this appalling, the staff in the golden dreams apartments where we stayed were very unhelpful and the attitude was terrible, in the lounge area there were only 2 small sofas where another 2 couples were sitting as they were on the same flight as us, so there was only the floor for us, we sat in the bar for a bit but the guy put us out about half 12, so we were left outside and the temperature had dropped rapidly, so was very cold, I will never book with first choice again and I certainly will never recommend them to anyone, I would like a reply from first choice.
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