First Choice power had their solicitors out and about in my neighborhood. My wife answers the door and they offered what seemed to be a too good to be true offer. They wanted to see my current statement in order to compare and offer a lower rate. My wife showed them our statement and tried their best pitch to get us to switch. Instead of signing up or saying ok, my wife informed them that she needs to consult with me first and then decide later.

I come home that evening and looked up First choice power on a simple search.

I found their website as well as this one and decided to not switch after reading so many bad reviews.

A few days later, my current provider informs me that they will be sorry to be losing my business. WTF?!!! What happened? I find out that First Choice power switched me without my approval or consent in doing so. I didn't even call them or anything!

I called my current provider (Reliant) and told them that I did not do this and that they switched me without my consent. So then they took note and proceeded to stop the switch. But I had to call First Choice power and tell them to cancel the sign up. What a time I had with that! I was shuffled from person to person being put on hold at 20 minutes at a time for as many as 5 or 6 times (I lost count). It seemed as though no one could help me and knew what to do. I had to demand a supervisor to speak with and to terminate this account. I wound up getting a huge headache of this crap.

Stay away from First Choice power and definitely do not show them your billing statement!

We have been with FCP since 2008. At first our bills were ok when we were living in a small apartment, but once we moved into a house our bills became ridiculous. For the last 3 or 4 months are bills have been over $400. Then I realized that they were charging us for 2 months of service at a time. When I called and spoke to someone they said that they only bill when the techicians go out and read the meter and that is when they bill. So they were expecting me to pay 2 months of service in 1 months' time. Then after that happened 3 times in a row. I called again and the customer service rep had told me that the they were just estimating on the usage, because no one had gone out to read our meter, so basically they were charging me what they wanted, which I knew wasn't right because there was no way we were using more than $400 of electricity every month. We are gone all day and are are only home in the evening but still at we dont' use much light. I finally got tired of dealing with them and told them I was going to call the Texas Public Utilities Commisson and then they stated that they would send someone out to check our meter. I was angry and stated that they had just told me that someone was going out there and checking it and now they are saying no one has checked it. I still filed a complaint and finally switched to Champion Energy. THey are great.

We had a call from first choice power to switch to their company with the assumption we would be saving money, We ended up getting our first months bill with a disconnection notice for two days later. The bill was over 400.00 which is 200.00 more then our normal bill during the dead of summer. We are on a fixed income and cannot afford this bill. We were told we do not even qualify for an extension or payment arrangement because we have not been with them 90 days. And they would send someone to reread the meter but we would be required to pay the bill until then. I would never recommend this company to anyone.

First choice is nothing but a scamming company. All they do is scam people for large sums of money and small sums. This is a very desperate ass company. Charging people $2.25 cents for printing a disconnect notice. Then having the nerve to charge a $7.00 late charge when your bill was paid on time to the payment centers they have; but the payment center posted your payment late. I can't wait until September is here. I will be leaving this scamming ass company.


LaShunda Howze

At this point First Choice Power is the worst electric company I have ever encountered. Their customer service is deplorable, their rates are ridiculous and their company as a whole has not flexibility to being customer centric.
I have received large bills of over $300 per month on average (for most months) from First Choice for almost 2 yrs. In the month of October I received a bill larger over $300 and with the economy; it was not in my budget to pay the entire bill as I would do in most cases. My pay period fall on the 15th and end of the month and my ususal due date is the 15th-16th of the month. So, thinking First Choice was a reputable company I paid 2/3 of the bill on the 16th and was going to pay the other 1/3 of the bill on my next pay day which was only 15 days away. At the same time we has a mail box problem at home and the mail man would not deliver (so i would have had no idea if a termination notice was sent the next day after the due date).
Well to make a long story short, on the 31st of October when I was calling from work to pay the remaining portion of my bill (in which the entire bill would have been paid during the same month, 2 weeks apart and without any previous service term issues) and at the same time the First Choice Power guy was out there terming my service. At the same time I was calling. They would not stop the guy at my home from killing the power, then they said i would have a disconnect fee $15, reconnect fee $15, deposit $280 plus, PLUS! the next month bill all rolled into on big fat bomb and just before the holidays. The service rep I spoke with before the call ended - Julia - employee # UAA015 stated she was a supervisor, she understands I've never missed or been late to the point of termination on a payment but, would not help me with all these fees. I asked for another supervisor and she declined to give me one. She told me she was the only supervisor there, i asked for her supervisor and she told be that she is the only supervisor they have. I as for anyone higher than her in the company and she told me she was *IT*. I asked for a VP, SVP, Pres or CEO of the company and she told me she was the only contact there that i could have.
Since then, Ive had a bill for more that $500 plus a laundry list of other problems. What was first thought to be a blessing when i needed them has now been realized to be an electric company spawned in the bowels of hell by the devil himself. They currently have me on a bogus contract with a rate of 0.187kWH and mind you my rate was 0.114kWh. I'm gone break this contract and get the hell on before i have to start selling off stuff just to keep my family warm.