Finally after my lease contract expired, I returned the card processing equipments via US postal service. I called them one week later to make sure that they have received the equipment. Yes they received it. However, the customer service rep said that the equipment was received DAMAGED. The equipment was functioning perfectly when I last time I used it about a year ago. I did not use it for one year and kept it in very safe place until I returned it. There was no physical damage. I was forced to pay one extra year of rental on the credit card processing equipment after I ended the service because the service contract was for two years while equipment lease contract was three. They are scaming me or in this case insurance company (they have been charging equipment insurance in addition to the rent). I just cannot believe how low this company would go. Please my fellow business owners and managers, avoid First Data and its associated companies.

LOOK OUT when you get a credit card machine. First Data Global Leasing has HIDDEN charges/fees that they SNEAK in that you are unaware of. You CANNOT get out of their lease. I returned the equipment unused, never used, to Best Merchants, and FIRST DATA just kept charging, charging, and charging. They will NOT listen to anything you have to say!! I will NEVER do business where this leasing company is involved !! My next contact is the Attorney General. These people need to be stopped !!

If you are UK based limited company and enter into an agreement with with First Data Global Leasing ( FDGL ) and are not satified woith their product then beware, you will have no choice but to carry on with payments as under the consumer credit act 1974 - you cannot get out of it

I got a phonecall by a compamy called Pamentsense who act for the Bank of Scotland to take out a credit card machine with them for my business, the leasing firm they use is FDGL, after being sent 2 terminasl which did not work, one a GPRS which couldn't get a strong enough signal to call out, the other a bluetooth device which couldn't connect to the phone line. I then tried to cancel the agreement. On the form they get you to sign there is a box which states your right to cancel, so I thought I could envoke this - wrong ! Hidden in the small print in 'lawyer language' is a clause which means if you you are a limited company you basically have no rights to cancel. You have been warned !

OMG!!@!#%@!
After being suckered into a $1, 800 lease for 49.99 machine with pin pad - we do mail order by the way - we gave up on getting out of it after 9 months of phone calls, letters, and emails. We sent the machine back in April of 2009 with a big check. In Feb of 2010, they charged me another $200 for not returning the machine! I gave them the tracking number and asked for a refund. Yeah, Okay we can do that. 40 days later still no refund. Called again. Took 4 calls to get a supervisor. There can't be that many people in the place. They have now expedited my refund and it should be here within 5 to 7 days. I won't hold my breath. But I gotta try.

Stay away from these people!! at all costs. You will never get away from them. Pretty soon they should be debiting my account again for the annual security monitoring - can't wait for that fight! again! The account was cancelled within 30 days of opening in Oct of 2008 and it still comes back to haunt us.

Beware

Like many others I see here, I am locked into a $30.74/ month contract that makes my brain twist in knots of frustration! I worked with Alex White, a lying salesman who is apparently no longer employed with this company, and explained to him that I had just opened a "mom and pop" style hair salon in a small town and that I had signed a 2 year lease on the salon building itself. Because our contract was what seemed like an endless email (and because I was 22 at the time and very naive), I trusted his words when he confirmed all my wishes verbally. Little did I know, I had just e-signed myself up for 3 years of card service and FOUR years of leasing the physical terminal, regardless of my request for a 2 year agreement on both. Can anyone help me understand who would want their card services for a full year after their location lease expires but especially why I would agree to leasing the equipment for another full year after the service itself has expired! So my salon relocated after 2 years and my equipment would not work at our new location. By this time, the economy was plummeting and my clientele was requesting cheaper and cheaper service options, making my acceptance of credit cards more and more costly for me! I spoke with a very charming salesman named Matt Dapompiano who agreed to get my service rates lowered due to my business decline and he also arranged to have new equipment sent to me which was all done thoroughly. The new terminal I received, however, was incredibly inferior and extremely more difficult to use so my salon stopped accepting credit cards. Despite my begging, pleading, and sadly crying, I learned that no one gave a darn about the decline in my business or the fact that I wasn't even using their services anymore. I continued to pay monthly for both the service and equipment. Not until my service contract FINALLY ended (after a full year of ZERO use), was it brought to my attention that I am stuck with the terminal lease for another entire year! When I called Matt Dapompiano to try and get some more effective help, he along with a supervisor I spoke with named Jennifer R., informed me that FDGL is an entirely different company from the service provider, First Data Merchant Services despite their umbrella name similarities and that they had no control to help me as they were not even employed by FDGL (even though Matt was completely able to assist me when my equipment was broken). They also informed me, as if some giant inside joke, that FDGL NEVER allows a contract to be canceled and that I probably wouldn't even be able to get past an operator/receptionist if I called their 1-800 number. Well they were right! The call was answered by a very sweet sounding girl looking to direct my call but I was quickly informed that there was NO ONE I was even allowed to speak with concerning an early termination of my lease. I tried being pushy and she simply gave me an address I could write to... no response to that letter after 3 months. So here I am with another 12 months of paying what will total $1475.52 to lease a piece of equipment that I not only have no service connected to but that I have priced through Stapples, Office Depot, Office Max, and several online retailers to be $249.99 (at the most expensive) all the way down to as little as $99 (with service agreement, but that is the sell price not any kind of lease)! Any finally, I tried calling Matt one last time to see if persistence would pay off (since he helped me before with the terminal), only to be informed by what had to be an under trained or just hopelessly honest new guy that, "Matt Dapompiano doesn't work in this office and I've never heard of him" and that before he started working for the company, lots of people were "trapped" into 4 year lease agreements that outlasted various service agreements and that he simply could not help me but was so sorry that I am "one of those business owners who is now stuck with what the company quickly realized was a faulty arrangement". He went on to explain that the company no longer even offers leasing options with the service agreements which is why no one there could help me... When an employee admits the deal was crooked..."a faulty arrangement", a company with a little integrity would own their mistakes and make it right! Sadly, this is what America is coming to! ALWAYS PRINT YOUR CONTRACTS... tell the salesman you will call him after you have read his 35 page email and NEVER EVER EVER do business with FIRST DATA GLOBAL LEASING!
If anyone gets anywhere with this company, please email me: [email protected]