I was wronged by First Data representative knowing duplicated my signiture and had me singned three years. Now, my bank account is closed for lack of fund, because they drained all of my money illegally. This comopany and their workers are deceptive. I call to cancel the merchant equipment within thirty days, but they told me no. They are working to bleed the hard working people. He has showed me part of the agreement on laptop and duplicated the rest of my signiture and most of all lied to me. Any feedback is appreciated.

I do not recommend this company to anyone who does not have money to throw away every month. All I wanted was a seasonal account and I was told by the sales rep. that I would have one. He failed to tell me about a form I would have to fill out for the times I didn't need it, or the policy about it. Now after paying every month growing fees for 3 year's, which went from $14.95 to $78.00 a month, plus you have to pay an annual fee of $100.00 every year you are in contract with them, that doesn't include the percentages of sale either. The sales account guy didn't tell us that we had to contact them a month before our contract was up, or send anything in writing to them or that we also had to pay a $75.00 closure fee on top of the monthly fee. RIP OFF!

I had cancelled my account with this company as of 10/6/2008. I then started getting billed again in March of 2009, I called and complained that it was already closed, they said they would take care of everything. I now have been billed over 800 dollars since I closed account. First Data now says they have no record of my closing account, although one of their service rep top me today that my account showed closed as of 2008. This company is a total rip-off and close to being criminal in their actions.

We own a luxury retail showroom located at 1401 S Robertson Blvd. Los Angeles CA 90035. We started using First Data Merchant Service as our credit card processing on 3/10/09. Our transactions with this processor have increased slowly at first. On 08/19/09 one of our clients purchased chandeliers (which were subsequently delivered and installed) and paid using a visa card for the amounts of $10, 000.00 and $6, 000.00 in total.

We received a call on or about September 20th, 2009 from Frank Davenport (one of First Data's Risk Management representatives) requesting supporting sales documents for the very same previously mentioned transaction on 08/19.09. We promptly provided all requested materials in timely manner. Mr. Davenport acknowledged receiving and was satisfied with all the supporting documents that were provided to him. However to our surprise we received a letter dated 09/29/09 from First Data informing us that our merchant account has been closed and the amount of $15, 850.64 which was remaining in our account was placed on hold. We contacted Mr. Frank Davenport and he stated the hold is for a future charge back possibility and we should call him back in 30 days, as he needed time to release the funds.

We never had any charge backs affecting our account. We never had a fraudulent card processed through our terminal and for the past five years we have not even had a charge back inquiry. We contacted the first data at the end of October and were informed that they reserve the right to hold on to the funds for up to 18 months and that I should call back in 60 days for release of fund.

Now that we have contact them in 60 days we have been given the same story repeated over and over again followed by a demand of returned phone call, this time in 90 days. We called 12/29.09 and 12/31/09 talked to him and his co-worker and they told us same thing that they have right to hold our badly needed fund with out any reason for up to 18 months. We don't have any charge back inquiry in our account. The time frame for the client to request a reasonable charge back request has already elapsed. The products were delivered to the client’s home and installed as permanent fixtures inside their resident over four months ago; therefore there are not any logical or justifiable explanations of why the merchant processing center is holding to our funds.