I have been accepting credit cards through FDMS a.k.a. the Link Point gateway on my websites sine January 2010. In nearly 10 months of operation, I have had 0- absolutely NO charge backs.

A few days ago, I had a good business day, taking in nearly $1, 400 through the account.

5 days later, I realize these funds have not made it to my business bank account and have simply "disappeared".

After calling First Data and being transferred several times, I was told to submit my Driver's License, Business License and customer phone number, address and phone number for 10 invoices.

I was then asked why my mailing address was in one state and my bank account in another. What does it matter to them? My father died and I moved to look after my mother. What a bunch of crooks.

Currently they are holding over $1600 of our money

Should I even respond to these douche bags? I already applied for a new merchant account through another provider. They say they are going to keep my money for six months if I do not provide this information. But they also say there is no guarantee of the outcome.

I am an honest business person and I suppose I have to spend all day gathering this information