BEWARE! I used this company for 3 years (shame on me) before I started analysing my statements are realized how many hidden charges I was paying for. Not to mention, their transaction fees for credit card processing is MUCH higher than any of the other merchant service providers I eventually looked into. I am ashamed at how much I paid over the years for their services. I did cancel the account, 2 months ago, yet, I find myself continuing to be charged for service fees. I've called to complain and they give me some b.s. about "back fees" from months ago. Basically, I'm paying $39.95/mos. for NOTHING. I haven't used their services for months, yet I am still being charged fees, even after the account was cancelled. I've called twice over past 2 months and both times it the same story with very snobbish customer service. I see many other complaints on the web about this company. If you are a business owner, you are doing yourself a disservice by using this company and their ridiculous fees. It all adds up over time... trust me.

this company is a nightmare do not use, where do i start, oh after their totaly shocking global gateway service where no one on the 1800 roundabout has a clue how to use it and i cancelled it after 1 week, andnchanged to another company, theyntold me i could not cancel, and had to keep paying a service fee every month for a service i did not want. then 6 months later they stole 199 out of my account with no right and said they had every right to do so causing my account to bouce. i then close my bank accont so they can steal no more, now i receive a letter from a collection agency saying i am in arrears $ 110 although it does not state what it is for and its some company called express merchant services ..is this them as well? i cant stand this company, their attitude is horrific towards cusomters, they are theives, and i agree with other people here they are criminals...how do i get them out of my life now thats what i want to know...i am a small retailer and do not need this...

I have a yahoo internet business, Yahoo only allows FDMS First Data Merchant Services as there platform for there shopping carts on there stores, I have been open for 3 years my sales have doubled- in July 2009 I checked my bank account and was not receiving my deposits I contacted First Data and they stated since my volume has gone up I am higher risk, so they would take 10% out of each of my batches until 10, 000.00 was in a reserve. Then in Jan 2010 was again contacted due to my 5% dispute rating (this dispute is not averaged by closed or won disputes, but by disputes opened- internet business are Higher risk, people dispute if they do not receive there product in 2 weeks even if the tracking shows it is on its way and the website states it can take up to 3 weeks to receive the merchandise and every product on the site state"2-3 business days for the handling time"- so I was then told I had to write out a plan to lower my disputes and they would be once again taking 10% out of my batches till another $10, 000.00 so a total of 20, 000.00 would be in reserve. March 2010 after they had the $20, 000.00 they stopped funding me again and gave me a week to find a new cc processor and told me they will hold the $20, 000.00 for 6 months from the last day I processed threw them. I formed a corporation and open a new account under the corporation- I was just told that they will not be funding me again and they are closing that account because of my previous account that was under my personal ss #- they are holding over another $10, 000.00 of mine. This is now a total of $30, 000.00 which is double the amount required to start a federal lawsuit- I then started doing some internet searches on first data and found several other people who experience this same issue and still have not received a dime back of the money first data is holding. Yahoo only allows there online ecommerce businesses to use a processor that is first data merchant services compatible so I am stuck and feel helpless as so many other people that have been scammed the same from First Data Merchant Services FDMS who there security department who makes these decisions is in Melville New York- 631-683-6099 but when you call no one answers they promise a call back with in 24 hours - they call you back in that time frame to notify you they are holding funds and canceling your service- but not when you are trying to get your money back- it has been 2 days I have left 6 messages and no return call- my next phone call is to a attorney to start Federal proceedings- This is one of the reasons the economy is the way it is- I have had to let 2 employees go due to this loss of income, and if this continues I will have to close my business and file bankruptcy these corporations tied to the banking system and credit card industry need to be stopped and our government is not doing a thing or passing any new laws to stop this- The middle class will no longer be in existence as long as company's and there "sister company's" like First data Merchant services are allowed to destroy and take advantage of the hard working middle class business and people. They need to be stopped!

A First Data salesman came into my store, xxxxxxxxxxxxxxxxxxxxxxx, in March of 2007 offering to reduce my expenses from processing bank cards.

I was already processing bank cards through another vendor. The saleman assured me that he, First Data, would take care of getting me out of my current contract which ran until the spring of 2009. He wanted me to sign a four year contract, but I told him my lease was up in January of 2010, and I did not want to sign anything past that. I also stated that I might have to close the business before then, but he assured me that the lease could be transferred to a third party at any time. He further stated leasing was better than buying because I would be able to get upgrades without buying a new machine.

After I signed the contract, the reality of his lies set in. He failed to get me out of the first contract, so I ended up paying rent on two machines for two years. For the past three years I have paid them $78 a month, for a total of $2, 808, for a machine I could have bought from xxxxxxxxxxxxxxxxB ank for $250. They have never sent me any upgrade;, as a matter of fact they want to charge me $100 to make me compliant with some new law, even though I only use their machine to process transactions.

Now, finally, my lease on the storefront over, I call them to return the machine. They tell me I have to pay them for another 12 months, that I in effect had signed a 48 month lease. This is absolutely false. The salesman must have changed the terms, and lied to me, about this and the fact that the lease could be transferred to a third party, which they are now unwilling to do. There is no way I would have signed a lease for their machine extending past the end of my lease on the storefront.

I was charged a $129 fee for account maintenance that I was never told about. On top of fees that I had to pay monthly that were also indisclosed. After my contract was up (which i throughly read before siging up) they pulled a $79 account closure fee out of my account. Never do business with these people. First data merchant services is awful. Go elsewhere.