This company is awful. First they refuse to cover what they should then they demand discounts from the shop doing the repairs. After they abuse the consumer and the shop, they don't pay their bill promptly. Most warranty companies pay immediately with a credit card after you fax the invoice to them. These guys have no fax machine so everything goes by US mail. Then they take 10 days to process, and then will HOLD the payment for a minimum of 60 days to pay by check which is of course mailed. They don't have a credit card! Probably because they have poor credit or are nearly bankrupt! AVOID THIS COMPANY at all costs, both as a consumer or as a repair shop.

My customer purchased an extended warranty for his motor home in 2007 from a Dealer in Oregon. The stabilizer jacks on the motorhome stopped working, one had to be repaired and one had to be replaced. The bill came to well over $3000. The claim was started on July 7, 2010 with a phone call explaining the problem. A verbal approval was given to replace and fix the jacks. After the work was completed, we make another phone call to the company to tell them the work was completed and to file a claim. I was told that the work had NOT been approved and no amount of discussion would bring them to understand that on repairs like this, the amount of the repair is not completely known until all the work was completed. The company then requested verification that the work was completed with a complete list of the parts that were replaced and repaired. After this information was sent (they would NOT accept a FAX) via snail-mail, the claim was questioned again. The problem with the jacks was a complex problem that included the control board as well as the jacks themselves and the time to diagnose, fix, re-diagnose when the first "fix" did not completely resolve the problem, so the diagnose took a lot of time. After 3-months of refusals, delaying, and asking for more information, the "approved" amount was cut by nearly $1000. The final approval was given on the 30th of September, it is now the 2nd of December and we are still waiting for the check. A telephone call today told me that it could take as long as December 27th for the check to be processed.

This is no way to run a business, and want anyone looking at this company for an extended warranty to read this story.

I paid for a an extended warranty when I purchased a 2 year old car with 20k miles on it. About 3 years 8 months later, I had repeated issues with the vehicle running rough, moments of barely running, then seemingly operating okay--except that the engine warning light was on. Occasionally flickering on and off. There was about 70k miles on the vehicle, regular maintenance had been performed, and the timing belt and a couple other belts had been replaced 3 months prior.

The dealer tried to work with First Extended Service Corp to have them cover the repairs. They kept insisting I put more and more of my own money into the vehicle to check various things before they would agree to cover. Eventually the problem was narrowed down to the point that repairs would cost over $4, 000. As I recall, it was a problem with valves and lack of compression (I'm a woman that doesn't know much about cars, but I believe that was the issue). Anyway, First Extended wanted me to put another $1, 300 into the vehicle before they would decide if they would cover everything. I could not keep putting more and more money into this just to have them decide not to cover under the warranty.

Long story short, I traded in the vehicle for something new with a 10k warranty on it! My complaint does not end there. I still had unused warranty on the first vehicle so I following instuctions on my original warranty paperwork to get a refund on unused warranty. That was the beginning of March. Two months later, I have had my claim returned to me by the postal service TWICE as "unable to foward". No address I can find for this place seems to be valid. Very, very unhappy that I didn't get to use the warranty and now cannot even get a refund on the unused portion!!

What a joke this company is. Buyer Beware, don't waste you money here. This company is the biggest rip off corporation I have yet to see. They will gladly sell you a warranty. However they continually refuse to cover anything. What a brilliant scam they have going. Have had thier warranty on a vehicle I purchased 1 year ago. On three seperate occasions I filed a claim. Each and every time they found some way of not covering the repairs. Ill tell you they prosicute individuals for stealing your money. This company should definatly be looked into. They do not offer a serivce thier only goal is to rip off honest consumers.

Much of the same problems in my experience with this bogus company. They never mentioned to my dealer when he called that authorization was needed...just that the work was covered...so the dealer proceeded with the repairs. I followed all their pain in the *** requirements for filing for reimbursement. They never bothered to contact me about denying the reimbursement. I had to call them to check on the status of the reimbursement just to find out that it was denied because there was no authorization number given for the repairs.

What!!!

They didn't even have the courtesy to mention to the dealer to make sure they had an authorization number before the repairs are made.

I want to cancel this policy. I wonder if they will pro-rate my money back based on what's left on the policy. I doubt it. They will find another excuse to prevent them from having to give out any money. Bunch of crooks!!!

Spread the Word...Do not buy anything from this company!!! They are the worst!!! I can't understand how a company like this can stay in business. They will do anything or come up with any reason to keep them from fullfilling their obligations as an insurance company. This isn't an insurance company...this is an "I got your money now *** company". If anyone knows how to contact the corporate office please let me know.