I took my car for repairs at north city panel beaters in august. the damage which was supposed to be fixed wasthe left door fender and door. the panelbeaters fixed my car however within a week the paint work came off and the feder was loose and my hooter was not working. i phoned ffw and they sent the assessor to assess my vehicle at the panelbeatrs. they agreed to fix my car and hired a courtesy car for me. when i went to pick up my car, i realised that the hooter is still not working. the panelbeaters agreed to fix the hooter and they promised to return the vehicle at my workplace. a few days later Douglas from the panelbeaters phoned me and told me that it was not their problem and they didn't damage the hooter. i phoned the insurance assessor who assessed the vehicle and he phoned north city panel beaters and told them to order the parts and fix the hooter. On wednesday the 14th Octber 2009, i received a call from Douglas and he saidthat my car was damaged by hail at their premises on Monday the 12th October and he asked me to phone my insurance. i phoned and lodged a claim and explained that i will not pay excess since my car was damaged while at their premises. ffw sent an sms sating that Asanda will phone me with regards to my claim and they extended the courtsy car hire.

i sent a complaint on hello peter and Robyn Farrell confirmed that they assessor will assess my vehicle at the panelbeaters on the 19th October and that they will assist with my excess. Now yesterday i got a call from budget insuranc ein Menly and they told me to return their vehicle since the insurance hasn't sent extended the car hire. today i phoned the call centre 3 times and everytime i have to expalin the whole story to someone who promises to sort out the mess. I have spoken to Sylvia and another lady and they rpomised to phone me back, when i ask to speak to a manager, i get told that they are in a meeting.

Mark at budget pretoria phoned ffw to ask about the extension of the car hire and 2 people told him that they will not extend the hire. Now tell me, what am i supposed to do because if i don't chase after ffw no body bothers to phone me back and now budget want their car back.

Is there anyone here who is willing to do their job and sort out this mess or is it my duty to run around after the insurance.

This is really unncacceptable. I'm very frustrated and disgusted by the service that i have received. i have spent a lot of money phoning th claims department and driving to the shaddy panel beaters.

Someone sort this whole mess up.

Disgusted Mrs Raletele
Policy number 556464068
Telephone number: 083291396