Over three months after the vehicle accident, the repairs I discovered today are below standard. First For Woman (FFW) nominated Royal Panel Beaters (RPB) as an accredited auto body repair shop, but the shoddy workmanship can not be accepted. The assessors at FFW approved the workmanship, leaving me wondering what qualified their judgment. I refused to take the vehicle today and seek a competent assessment from someone who knows what they are doing. RPB declare that the workmanship on the vehicle at present is the best they can do!!!

The continued lie, from FFW assessors and RPB, is only the tip of the iceberg in relation to the incompetence my wife and I have had to tolerate. RPB declared that MAZDA was unable to supply parts ordered, yet the orders were placed late (some ordered in Oct 2009). Sad that the clients are forced to do their own investigation, FFW should do away with their assessors who dealt with my claim and spend the saving on reputable auto body repair shops and focused client service. FFW and RPB in my experience are full of promise but clearly incompetent.

It is clear that the matter was dealt with from a cost saving perspective, the client the loser always. This is a qualified statement from my dealings with FFW. I am prepared to prove the said, the biggest mistake to insure with FFW. Even in a household claim I was a loser by at least 70% of the true value of goods I lost. This matter is still un-resolved.

As for MAZDA, I thought they were compelled to supply parts to a vehicle manufacture for at least 10 years. My MAZDA 160 IS ETUDE is a 2004 model, explain. RPB made the spoiler from fiberglass and fitted second hand parts because MAZDA could not supply the parts. FFW on a telephone conversation confirmed this. I thought the insurance was to notify clients if they approved second parts as a minimum requirement, I found out weeks after the assessor approved the said and RPB fitted.

Please MAZDA if the above is true then take your vehicle back as there are apparently no spares for this model. FFW have a letter from the dealer stating MAZDA cannot supply the parts to this vehicle. Please refer to recordings at FFW and if you need a copy of the letter I can supply along with other information I attained during my investigation

FFW can keep the now two toned colored vehicle with second hand spares and shoddy repair workmanship. I invite anyone to inspect the vehicle and tell me if I am just a difficult customer or if there is merit in what I state. “Prove me wrong” and I will pay for the repairs myself.

A vehicle I was supposed to collect today, I had to tell RPB what was wrong. RPB had to be shown that the bumper / spoiler was not aligned and promised to fix it. The FFW assessors approved this!!! Shouldn’t this have been done rite the first time. Besides the spoiler is not an accredited part, they need to fit the correct spoiler. Not to mention the side of the car that was half fixed and the broken front window still not repaired.
FFW lack in service delivery, are saving on costs through accrediting some make shift auto body repair shop, saving costs in approving half the work that actually needs to be done, only released the vehicle to the shifty repair shop after two and a half weeks in total disregard for the clients inconvenience, assigned unprofessional / incompetent assessors / liars same (bring the tapes), have no clue what their accredited auto body repairers are doing and unable to give a true status report.

Over three months to meet such disappointment is unacceptable. I loved my car but don’t want it anymore after seeing the abortion gone wrong due to the two parties concerned. There is not much to say about MAZADA if the above from FFW, RPB reports and the letter from the dealer is true.
Brendon Cannel
0828232925
[email protected]