I called the call centre to obtain a quote for insurance from First for Woman. After I received the quote I told the operator that I want to see the details of the insurance contract before I commit to anything. He insisted that he needed by banking details in order to be able to process the quote, otherwise we would need to go through the whole process again (more than 30 minutes) to finalise the contract. I said that's fine but I explicityly told him that I WAS NOT AGREEING TO ANYTHING until such time as I have seen the detailed terms of the policy, which he promised would arrive by mail in 2 weeks. I received the documents the day before the policy became active (activated on 1 october, but I received the documents on 30 September) and to MY HORROR I saw that they said the policy would take effect on 1 October. I immediately called the call centre, called joburg, called accounts and passed around a million times before I got hold of someone who told me they couldn't stop the R1500 being deducted from my account on 1 October. There was never a contract, I did not agree to anything, I haven't heard back or received my money back... so I guess I'll have to take legal steps.

I am now very irritated! NOT A SINGLE SOUL shows interest in my case. This has officially turned into a nightmare. I am disgusted at how a Company of this "caliber” tend to treat their Clients. It is officially 3 weeks since they appointed an Investigator to investigate me, of which I was told that if this guy can help them repudiate this claim - he will get commission for this, and still no feedback! How scaly is this? One of the insurance Principles is Good Faith, well, let me tell you that they operate in the "shadows". No one calls me. I left my number on their online system numerous occasions, yet no response. No one calls me to inform me about the progress of their investigation, yes- in order for them to pay out they do a thorough investigation and God forbid you give an innocent wrong "answer" so DO NOT FALL for their advertisements. I need this matter to be finalised. I was even in touch with the Ombud’s office, but First4Women are very clever, they are delaying the matter so that the 30 day period can lapse.

Am i ever going to get closure on this matter????????????????????????