Good day

I made a call to 1st for women on telephone number-0860109190 on the 31st March 2011 at 13h20. This was to cancel my insurance policy with policy number 5561035, as I had found another insurer whose offer was appealing to me.
The first guy I got through asked the necessary security questions and reason for cancellation, said he needed to put me through to someone to finalise the cancellation.
He put me through and the guy was forcing(not convincing ) me to keep my business with 1st for women. After all the rudeness he eventually said he will not cancel till I provide proof that I’ve taken cover elsewhere. Needless to say I said he can leave it, I’ll cancel my debit order.
Minutes later I received an email confirming a change to my policy with a reduction in premium.

This breaches the :
• Short term insurance act monitored by FSB
• FAIS
• CPA
• NCA

This matter should receive urgent attention.

Tabata Dazana
[email protected]
011 631 7238(work)
082 316 8575(cell)