Thanks to Home Loan Services for the straight up lies and false hope that will result in foreclosure after months of doing my part to keep from coming here. I will only go into the end of my story. We had never missed a payment until November when my loan adjusted. My current loan I was promised would only be for six months for a great loan we could easily afford. For that lie we are behind on our property taxes. Although my husband has been out of work for several months while I was workiing sometimes six days a week to keep up, but barely getting by. Paycheck to paycheck if you will. The hardship they offer I really wonder if it is real? That request was met with can't help until the hardship is over. Prior to the adjustment we were both aware I couldn't afford they told me get approved for an FHA loan in doing what is called a short refi. The time was getting close to that adjusted payment. The new lender sent all the required paperwork sometimes more than once. A customer service person said don't worry hold on for one more week for approval. I was lead to believe this was a done deal. My new lender said I would not have a payment in November. Since our finances have been so tight I choose to use a portion of my income for things like new tires and other things I have let go until my husband goes back to work. I did get that call a week later only to hear I have been denied. Whoever told me that had no right. Had I had a clue I was being set up I would have at least tried. Some talk about a loan mod, but after all this I feel it was more twisting of words for what have done so far for my family...nothing. Have these guys ever backed up their words with actions except to get you one step closer to foreclosure? The next I get a letter stating I was denied because I can afford my payment. The only thing I have gotten in writing. To my calling only to be told I need to face the fact I can't afford my home with a loan mod besides the fact they would rather take thier chances with a foreclosure. I asked about HOPE for homeowners since they are signed up with them. The reply is they are a waste of their time. Doing business like this is why hard working American families are ending up homeless with no where to turn for REAL help. We will be 3 months behind come the first of the year. The offer was for fair market value. My home has lost tens of thousands of dollars since then, but the investors refuse to take a loss? Do they even know they could have had more than that instead of letting my home go into foreclosure on a loan that started with a lie and is ending with one too? There are too many of us that have been treated like this from them. A website call the mortgage insider is full of stories like mine with several subprime lenders and how they really work with you. Can anyone help make it stop and get them honest?

Catherine
Paso Robles, California
U.S.A.

Well to our dismay and working with the resolution team at first Franklin they have not done 1 thing to modify our loan we are in construction and the last year has been a mess i have given all the paper work that they asked for and well after 9 months we are in the same place we were at the beginning they do care about anything but them selfs after stacks and stacks of papers we are still not sure if we are able to keep our home so what was the purpose of doing all the work and no help on there part?

I have been going through an adjustable rate reduction process with First Franklin Home Loan Services since November 2007. I purchased the home in 2004. They are horrible to deal with and are quite rude. I received a notice that advised me that my adjustable rate would be increasing in November 2007 to the maximum increase, in which I was aware of. I started the process that was offered advising that if you could prove that a $600.00 plus increase is causing you hardship, then you could qualify to have it frozen for two years under this program at the previous rate that I had for 5.75. I filled out all of the necessary documents and faxed them all of the bank statements since I had several extra household bills and an attorney fee that I was paying off from my business, which ofcourse caused my outgoing payments to increase with more financial responsibility. This went on for three months. Then, the came back and stated since I was self-employed that I did not qualify with all of the expenses that I listed. I think that it was off like by a small amount ( in terms of what they saw with my bills).

So, if you do not make enough to cover everything, you can not qualify for the program. Then, they said, well you have never been late 30 days, so you are getting the money from somewhere, and we really do not see a hardship. They asked for me to submit personal bank statements from my husband and I. They asked could we put my husband on the loan since initially he was not on the loan because I purchased the house before we were married and I was an independent contractor/self employed. After months of playing phone tag with a supervisor there in loss litigation, a rude negotiator that I played phone tag with, I was not given any answers. They gather ask for his social security number and said that they would get back with me. I received a message from the negotiator about a month ago just to call him and that was it. I have called him for three weeks leaving messages to call me regarding the rate reduction back to 5.75 and no one returned my phone call. I left messages with the supervisor as well. Then, as of last week a manager by the name of Mr. Stockey called me and left his number and we played tag for a couple of days and we finally talked. He advised me that I had requested a manager call me which I really do not recall. I left messages with the parties that I had been dealing with and no one returned my calls after weeks and weeks to give me a status on the new information submitted. Mr. Stockey called to say that, oh, well, when we added your husband on the account that made you not qualify, because his income added shows that now you make too much. They never contacted me to get his car note, credit card payments, student loans, or anything to represent his liabilities. He did not give me any figures on the phone. He just said, you have to show a hardship and you do not, simple as that. I advised him that I may not have ever had a 30 day late with my mortgages but the increase in the arm which was about $621.00 is/has causing a hardship and I felt like that have played games with me for 6 months, in addition to being down right rude. He was not able to give me any financial information. I asked what department was he represent and he told me. I asked who was over him and he told me that he receives routed calls for that Manager. He advised me that I could continue to try to see if we could qualify and he would pass the message on to the negotiator. The point is, companies like this claim that they have these programs that will assist you and they make it impossible for you to qualify. Meanwhile, you can not get your debt paid down quickly enough to go with another company because you are suffering trying to make payments, stacking up on late fees and its a never ending cycle almost, especially if you do not want to lose your home. You just need the arm freeze period to handle your financial business from unforeseen circumstances that came up. This company plays games and they do not follow up. My question is as a consumer, who do we complain to in these situations? It seems that we do not have any assistance as consumers and we just have to take back talk and down talk from these people.

I am sure I am not the only person with this situation. They claim that they are so backed up with all of the mortgage issues and applications for the reduction etc. I am clearly aware that it is my responsibility to pay what I owe. However, unforeseen circumstances do happen to good people at bad times and we just need a recovery period to get things in line.