Started receiving Harassing phone calls about 6 months ago when I was getting close, a few hundred dollars, to my credit limit (never over the limit) asking me to call them and use reference # so and so. I have never been late on this account since opening appox 2 years ago, never overlimit and have made double payments not minimum payments. Called Company twice complaining about the phone calls when I have never been late and pay way over the minumum and use convenient online payment. They apologised and reported to me each time that I called that they would remove me from the call list because I should not be receiving these calls. However, I continued to receive these phones calls starting 10 days before mimimum payment is due which continued at least 2-3 times a week until my payment posted. I called today to complain again about the harassing phone calls being made to customers who are in good standing and to inquire about APR (since I'm paying down or off some of my credit cards and I will only be keeping credit card companies who reward their loyal and good paying customers by not hiking up APR because others fail to pay their debt}. I was told APR was increased to 29.9 from 19.9 and it was in my Dec 2009 statement. I asked them why this important notice was not sent separately from my monthly statement since I pay all my bills online and rarely look at my statements. Their snobbish, lack of customer skills rep's response was there was nothing they could do about it. The rep further stated that I had 45 days from my Dec 2009 statement to close the account before the APR hike took effect. When I asked for a supervisor the rep reported to me that it would make no difference if I talked to someone else or not that it could not be changed. The rep further stated I was notified in my statement and did not respond within the 45 day deadline to close account with current APR before the hike took effect. Is this Customer Satisfaction toward customers who are in good standing?????????????????????

What's really mind Boggling and disturbing to me as a current "good standing customer" is when you log onto First National's site they are advertising to bring in new customers, a 7.99 APR with no annual fee for their credit card.

As of today I have requested my account closed which the supervisor reported to me it was closed per my request (by the way, the rep was right, talking to anyone else would do no good). I refuse to pay 29.99 APR (being consequenced)for being a "customer in good standing" I feel I should be rewarded (like the new customers are being rewarded with a low 7.99 APR to come with First National), for my dedicated patronage. I will not continue to use First National services when they have total disrespect for their Customers, lack of professionlism in notifying their customers of changes in terms of agreements and not practicing what they preach according to their motto "With the strength and stability that comes from being a 150-year old bank, you'll have peace of mind knowing that we'll be here for you today and for years to come".

Well First National Bank of Omaha, when the going gets tough, you, First National Bank of Omaha, take the cake! You consequence your dedicated customers by hiking their APR and trick (APR of 7.99 for new customers)new customers of First National Bank into thinking that First National Bank of Omaha will be there for them, just like I thought First National Bank of Omaha would be there for me (customer in good standing) because I, as their customer, believed that one good turn deserves another. Hogwash!!

Today I got an email from fnb .forexdept" <[email protected]> to me.I want to know is it scam or not?


ATTENTION: KAVITHA JUSTIN


THIS IS TO ACKNOWLEDGE THE RECEIPT OF YOUR MAIL WITH YOUR BANK ACCOUNT DETAILS AS WEL AS YOUR PERSONAL IDENTIFICATION


THE VERIFICATION OF YOUR INFORMATION AND THE PROCESSING OF YOUR FUND TRANSFER HAS COMMENCED. YOUR WINNING AMOUNT WILL BE TRANSFERRED TO YOUR BANK ACCOUNT AS PROVIDED WITHIN 48 HOURS IF ALL YOUR INFORMATION IS CORRECT.


ALL BANKS AS WE DO HERE IN FIRST NATIONAL BANK (FNB) ALWAYS URGE OUR CUSTOMERS TO KEEP ALL THEIR INFORMATIONS CONFIDENTIAL.


THANKS FOR YOUR CO OPERATION


YOURS FAITHFULLY


DR.ALFRED SMITH

(INTERNATIONAL REMITTANCE MANAGER FIRST NATIONAL BANK, SOUTH AFRICA)

TEL: +27 780 686368 FAX: +27 866093233

On the 16th., April, 2009, an amount of R156, 000 was deposited into my private savings account with the Barberton, (Mpumalanga, ) branch of First National Bank. The following day FNB had allowed R40, 000 to be withdrawn without my approval or even notifying me of the reasons why. Despite repeated attempts on my part to find out where the R40, 000 went and why I should suffer this loss as a client if theft, or incompetence caused this loss I have not had a satisfactory answer. In fact, the branch manager in Barberton does not even respond to my correspondence and queries. It's over a month now and I remain R40, 000 down.

I Bongile Tikana, was aving money with FNB in 2007 on fixed savings Khayelitsha Branch. I went to FNB to make a 32 days notice for me to get my money, I was given a date that the money will be deposited in my bank account. The money did not appear on the agreed day. I went back to FNB and was told that the money was deposited into another bank account fraudulantly and this will be sorted out. I was informed by the bank manager to go to the police station, make an affidavid stating that I indeed had saved the money with FNB and did not get it. I submitted the affidavit to FNB and was told to wait for their investigations. At the time I saved money I was working my salary being deposited into my FNB account, and now I'm unemployed. I went to FNB agin yesterday, the 06 January and was told that my bank account has been closed and they cannot help me.
My Acount no is 62078506634
Names Bongile Tikana
ID 8108215930085.
Contact Details 0738863917 or 0787441592

I had a savings account with this bank and I got cheated out of some money. I also had couple of other things I wanted to complain about. So I sent them an email to tell them. Two days later I receive not a letter of apology but a check for the money they cheated me out of and the money I had in my savings account. They closed my account. I just wanted a letter of apology for the things they did to me. That is not how you do business. They obviously do not have people skills. I have ran a business before and you just don't deal with an upset customer like that!But thats okay. My family has borrowed and done business with them for years. I don't think he realizes how much business he just lost.