First National Bank Reviews
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Plokave
February 9, 2011
No one answering customer care number
I have tried to call the international travel card number a few times (011) 369 2861. The number goes to a hold message which lasts up to 20minutes. I tried several times from overseas now, and call just stays on hold with no answer. I have tied to general card call center number 011 369 2800. They have put me through to every imaginable division, including overseas call centres for visa and mastercard. Obviously no one works at the first number and they dont know this. I have asked twice to put me through to a supervisor or manager, and they just put me back to the first call centre number, and I go hold for another 15minutes and evenutally hangup. As I am calling from overseas, this is costing me a packet. Today I called to the general call centre and after explicitly stating that I didnt want to be put through to the 2861 number... they put me through and left me to hold on. FNB seems to be languishing in causing their customers pain and passing the buck. Who do I need to speak to in this place to get my card reinstated and to get access to my funds while overseas?
At this stage I have a card that I cant use, and cant get access to my funds!
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Runneg
February 9, 2011
Unable to do anything a bank should be able to
I'm sitting in Denmark due to Volcano crisis & thought that FNB would be able to handle a simple transaction where I could send money to my girlfriend's Standard Bank account via internet transfer using express clearing.
Lo & behold, FNB does not do this on Express clearing, but on standard 3 day transfer. When I ask FNB call centre can they either recall the funds to allow me to do Express clearing, or to contact their interbank transfer centre, this is apparently impossible for them to do.
they have no idea of customer service & no one is able to put me through to complaints dept. Apparently this is also too difficult a concept for them to grasp i.e. that shockhorror that they actually have complaints...'
Useless is all I can say about them. Will be closing my account to go to their competitors - thank you to the Sunday Times for giving me an alternative.
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Gippoaa
February 8, 2011
FNB's refusal to accept responsibility for mistake
As I'm a client of Debt Relief, I can't open an account in my name. In 2008 my mother opened an account with FNB in her name & gave me full signing power on the account. We authorised FNB to pay Debt ReliefCPE by debit order every month. In FebMarch 2010, I went to FNB & instructed them to change the CPE account details to Debt ReliefElias Consulting's bank account details. About a month later, we had to change the bank account details of Debt Relief again. Again, I went to FNB Tyger Valley and instructed them to cancel the Elias Consulting details and change it to Debt ReliefCapital's account details. In April 2010 the specified amount was taken from my account twice. Chantelle van Staden at FNB told me that the CPE account was never closed, the Elias account was never opened but they had opened the Capital account. Not once on my previous 2 visits were I informed of any of this! I was instructed to write a letter of complaint & they would go search through the archives and see if they can find anything. Why do they refuse to accept responsibility for their utter incompetence? Our other accounts can't get paid now & we're being charged for this! FNB must take responsibility!
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Tagley
February 8, 2011
Don't know their own products
I have a Life Start account. With this account I was promised certain benefits like getting cheaper airfares and movie tickets and magazine subscriptions etc. and even on the FNB website this is very well advertised.
The problem however is that nobody, and literally I mean nobody that I phoned at FNB could tell me how to utilise these benefits. This includes at least three call centre operators which all told me to go to a FNB branch or just simply cut me off. After this I tried to phone several branches, including, Hatfield, Brooklyn and the Koster branch. Where once again nobody could help me. On top of this all the branches promised me to come back to me with the information I required. Is this an FNB tactic to get rid of nagging customers? Also in the past I have been told on numerous occasions that an FNB consultant will come back to me, and they never do!!!
At this point I am fed up with poor service, and the poor integrity of the staff and their lack of product knowledge. The worst however is still the empty promises. I enquired at Ster Kinekor if I could get a discount for using my FNB card of which they had no idea of such a discount.
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Essolaare
February 7, 2011
FNB Refuses to refund money after fraud activity
After weeks of waiting with no feedback from FNB with regards to my fraud case (whereby money was withdrawn from my account even though the card was in my possession), I call them for the 3rd time to be told that a letter has been sent by post informing me that they are NOT going to refund my money as I have been found liable because my cheque card requires a pin for withdrawals. WHAT? So if someone clones my card or puts some device by the ATM to get my details, I am the liable party? Wow, FNB, you have just lost a loyal client!! Amazing how I have been treated and not been helped at all through this. Disgusting!!!
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Toowaste
February 6, 2011
Inappropriate handling of account
I have a huge issue with how my Vodacom Credit Card account has been handled by FNB. My Account was up to date, in November I Paid R8, 000 into the account, an upfront payment so that i do not have the expense over December, January and February as i was out of the country. Within these 3 months no one contacted me to say that i can not pay up front. Although my account was now paid in advance with R8, 000 i was handed over to attorney saying my account is R4, 400 in arrears...interesting cause i paid R8, 000 in advance. So in actual fact i was still R3, 600 in advance.After I explained this to them, NO EFFORT what so ever was made to utilize the R8, 000 i paid in to cover the arrears. A huge fight back and forth and still no solution. THEN, after i made arrangements with them last week to settle the account in full this week...well guess what. Monday I get a call from a DEBT collection company. After i made the monthly installment and was on my way to settle the account.What was the end result of this...My home loan i tried to get, was declined. The personal loan I applied for to assist me with the additional 10% on approved home loan of 90% got approved only for 30%. So lost my HOUSE!
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Laka15
February 6, 2011
My bank deals me fake money
From reading other reports on this sight I now feel secure in the knowledge that I am not the first person to have received fake bills from an FNB ATM. I drew money last month from an FNB ATM in Malelane Mpumalanga I still had R200 left in my wallet today when I went to the shops. I was shocked when the assistant would not let me use the note to pay for my purchase as she said it is fake and showed me the reasons.
I have spent the afternoon doing some research on the Net and see that it is a big problem at the moment with a lot of counterfeit money in circulation, but I would have thought a bank would have been more diligent with checking money before stoking their ATMs. I will just like to know what is being done about this matter, is FNB restocking ATMs with clean money or will it continue to hand over unusable bills but will not accept them in return.
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Toopar21
February 6, 2011
It is now four months & still no petrol card
I have spoken to FNB a couple of times about this issue now. My petrol card expired January 2010. It is now almost 4.5 months later & I have still not received a replacement. I was forced to use my petro card the other day. I was charged a service fee of R 3-50. I am tired of asking now. I guess as my bank cards expire I won't be able to even withdraw money from a ATM. I may as well close my accounts at FNB.
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Koope
February 6, 2011
Funds illegally withdrawn and transfered
My business partner was allowed by a bank official at FNB Brits to illigaly withdraw and transfer funds from our business account without my signature or permission. + - R 2, 514, 742.06 was tranferred via internet banking. My partner was allowed by the bank to make changes for the internet banking facilities without my signature. As this would have been needed, for I have 51% shares in the company. Even our mandate stated that 2 signatories should sign for any changes or facilities on the account.
My business partner's wife (who is not a member of the company) was issued with a business credit card without my concern or authorisation and she used the card to open an Adult shop through the company account. I do not understand how the bank could have allowed this to happen. When I went to the bank no one could explain how a 49% shareholder can make changes without my signature.The changes on the account did not comply with our mandate at the bank.
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Sitaro
February 3, 2011
Failure to provide adequate information
I had my home loan account re-activated in December 2009 and when I enquired in February 2010 I was assured that the flexi facility was already active on my home loan account. However when I recently tried to withdraw funds I could not do so. Home Loans now informs me there is a 120 day limit after activation, subsequent to which they de-activate my account and they now require me to fill in a lot paperwork, provide mounds of documentation. This division of FNB has been messing me around for months. I am certainly not going to pay any fees to have the mess created by FNB's incompetent staff corrected.
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