Why does the FNB internet Banking never work? Everytime a person tries to log-on you have to wait hours before you can even get into the banking system. You get an sms to say you logged on but you go no further...

FNB is charging me for credit cards I never received... Not really fair you'd think... but they have now put the lawyers on to me cause I refuse to pay... How can this be... Come on FNB do you really think this is fair... Would you pay me a car I invoice you for if you never got it... Answer: of course not.

On the 2nd of March 2010 a cheque deposit was made into my account from Swaziland and I was told it would be cleared in 7 working days after I had spoken to an agent from the call centre. After the 7 working days I called again and was told it would be cleared after the 15th of March and on the 17 the cheque was still not cleared, I called the call centre again and was told to wait 7 more days and I asked the agent to give me a definate date as this was becoming a bit problematic, I asked her how the 7 days was calculated was it 7 days after the cheque was deposited or 7 days from the day we spoke she said it was 7 days I asked her how she came about with the 7 days, she said the 7 days was a comment on the account and she had no knowledge of how they came about with that, I must just wait for 7 days or rather call my branch maybe they can help me, I called my Centurion branch and the phone rang for a longtime until somelady answered, I was asked to leave a message becasue all managers were busy they would call me back, the lady was just not keen on helping, to date Im still waiting for that call, left another message today with Pamela who also said I must wait for their call.

I so horrified at FNB ethics. i logged this complaint on this site & with the FNB Customer care OVER A MONTH AGO & to date all i get is the run around & reference numbers. my husband's ex is an 'ambassador' in a good position at FNB who has invaded our privacy on a few occassions. she has given some ridiculous excuses that dont make sense. FNB says they accept her apology & i should move on as it is now CLOSED. i am the client & signed all sort of documents to ensure my privacy & rights.

i had such issues gaining info about my hubby account that he eventually had to give me full access to the account BUT HOW CAN HIS EX CHECK THE ACOUNT WITH OUT OUR PERMISSION?

Does working at the bank give you the right to access account for self gain. What has happened to client privacy, has that gone out the window. How many other ex’s use their status at the bank to access this privileged information.

this cover up is unacceptable...FNB 'how can we help you' needs to be questioned.

I am very disappointed with FNB as I recently applied for an extension on the payment terms of my home loan, because I (like EVERY other South African) am being dragged through the mud due to the recession. This has been a trying time for us all. We are living hand to mouth, and FNB has chosen a time like this to exercise a LACK of compassion.

'How can we help you?” they ask. Well maybe they could help by actually giving us a bit of breathing space when we are having TEMPORARY cash flow problems! I've been their client for many years. I'm not asking for much, just that I be allowed to pay smaller amounts of money over a longer period of time. I mean, this is my home we're talking about. I have a family to support and FNB seems to care less that this is the roof over our heads that I'm fighting to keep. Can’t they see that I'm being proactive? I'm not going to let this recession drown me in debt, and I need FNB to be that life jacket for me.