I have fixed arrangements with FNB Homeloans and am within R1 500 of paying back my arrears. I have kept to my end of the bargain to the T but am still harassed by their ‘Agents’ (Sannie Home Bond 007, 5 license to irritate). The worst thing is that these agents phone at times when one wants to sit back and relax and not be harassed by people who are controlled by a ‘system’ and do not have the training to confirm on the system that the client is indeed not defaulting. All this after having a judgement by the same kind people revoked because they went ahead with court action while I was keeping to my end of the bargain! Nice! FNB, please use your energy better than to have adamant agents harassing innocent people to the point where one loose it and swears at the poor kid who tries to intimidate you and do not want to understand any reason!

As a FNB Platinum account holder I applied for a FNB Platinum Credit Card on 8 September 2009.The call centre informed me my application was declined.I investigated the matter and found a fraudulent credit card was issued by another bank and furnished FNB with proof of the matter on 14 September 2009. It's already 19 October 2009 and I haven't had any feedback from them yet.I never had this problem with ABSA and will gladly move my accounts back to them if this is how FNB deals with clients - especially Platinum accounts.

I have applied for a loan online and have been approved in principal. When calling the call center this morning to verify to recieve documentation, i was told to call back at 12pm to find out the status. I called back at 12:50 and was meet with a call center person who was unwilling to call the other departments to find out the exact status and if there were any problems. When i asked why she wouldn't call the other departent, she just responded that they work on a queue basis. i still asked her why she won't call them to find out she started to raise her voice (which i kindly told her to not raise her voice to me as i am not her child) and stated to me that she has been doing this a long time and does not need to call them as they work on a queue basis.

It's amazing that a platinum customer gets treated this way, especailly that since i have a job and i am meetings most of the day that i can not just keep calling back for status update to be told call back again.

FNB, sort yourselves out quick...times are changing. people in south africa are becoming sick and tired of poor service (just look at the riots that have happened this week).

This is now the third time I've had to air my views regarding this bank. As mentioned previously, when you approached me for my business, all that I am now doing was discussed with Owen Gouws (account manager) and Sylvia Gradige (Sales Rep). Amazingly, when you were desperate to get my business, all we discussed had positive promises made - obviously to rake my business in. Based on all of this, I decided to give you my business account, afterall, your moto is: 'HOW CAN WE HELP YOU?'

Now, I approach you to assist me as we discussed 6 months ago, when I received all the promises - guess what - suddenly those promises you made are null and void. I place a complaint on this site, you contact me, get me to waste my time by visiting your branch only for you to a week later tell me it was in vain.

Half the problem though is the fact that my account manager changes 3 times in 6 months, so the one who initially made the promises is no longer around to fulfill them - yet to me, FNB made the promises, as this is who I saw, not a specific individual.

If we had not discussed this 6 months ago, I would not be harping on it... but we did and I made my decisions based on it.

I have filed an application more than 7 weeks ago with FNB for a new credit card. Upon several enquiries, no one at the bank can give me the progress on my application. A lady phoned me just after I submitted the application to get my payslip, which I have submitted, but after this - nothing.

I am utterly disgusted with FNB's service.