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Collisn
September 24, 2010
Worst service on the planet
Every week I get a phone call from FNB homeloans stating that my payment date is on a different date, each time i have to explain the whole story to a different person. Each time notes are made according to the consultant...does anyone read the notes? Incompetence is the norm i suspect!!!
Please can someone with authority sort out my problem. I will not speak to any junior person as non of them can make a note on the system or even read the previous persons note.
our service is even worst than that of the government!!
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Asmikk
September 23, 2010
Credit card fraud not investigated
In 2006 a Kulula credit card was opened at FNB, a person used my ID Copy but with a different picture on it. I resceived a call from FNB asking for my residential adress I then told them I did not apply for a credit card. I asked them to cancel it but they never did . I stll received more calls from corier informing me that my credit card was on the wayI asked them o cancel it again but theynever did. The person who was handling the case was not interested in investigating my case he would always tell me to talk to people at FNB. He promised to contact me and let me know about the progress. Even today I have not received a call from Wessie.
I had to go and clear my name by myself FNB was not interested in assisting me. I had to go to the police station to obtain an arffidavid and the NCR cleared my name.
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Chosen
September 23, 2010
FNB you are useless really useless
Good day! All my accounts are linked to my FNB Cheque account including my installment sale (for my car). Up until a few days ago I could click on 'installment sale' and view my history- ie a list of the debits that have gone off in the past including the extras like service fee. NOW I cannot click on it anymore. Sarah at FNB Online and Tyron (technician) says this is impossible and it could never have been. It was there for a while. I was not dreaming. I am not blind and neither am I dumb so please don't insult my intelligence. They say it is impossible because it is with Wedsbank. So they WHY is there a hyperlink giving you the option to CLICK on it if clicking on it is futile? Hm? Why have the hyperlink then? This proves that I once could do it and I want to do it again. FNB you are useless really useless. Thanks for insulting my intelligence and spoiling my day.
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Brayan
September 23, 2010
Failure to inform when a problem has occurred
My mother, Dawn Bonny, has had an account with FNB Kempston Road for years. Her rent is on stop order. A few days ago, she was informed by the landlords of her rent-controlled flat that her rent hadn't been paid for a few months, and they are now demanding that she pay an extra R1500 a month to rectify the situation. She is a pensioner, on a fixed income. Now I know she should have read her bank statements, and I said as much to her. What flumoxes me, though, is why the bank failed to inform her the first time it happened, and subsequently. I know they're quick enough to inform me if I'm a day late with my credit card payment. Had someone contacted her, this whole thing could have been sorted out, maybe by changing the debit order date, and she wouldn't now be sitting with such a massive problem. At the very least she deserves an apology and some help in fixing this situation. What concerns me as well is how much extra money she's been charged for the returned debit orders.
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Okushok
September 22, 2010
FNB debit card declined
Yesterday my FNB debit card was declined twice even though there was more than enough money in my account. I had to go to the nearest atm which was absa to draw money to pay and so incurred a R10.50 non fnb bank charge!! Imagine the embarrassment not being able to pay with your card and the person telling me its declined! i wanted to check using online banking but this too didnt work.
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SEzam
September 22, 2010
Do not let them manage a deceased estate
STILL... no response or feedback on reasons for delay in winding up a deceased estate. The executors fees were taken out of the estate 6 months ago and the process is still in progress. I have had no feedback from FNB about why this appears to be the practice.. Once they have their money there seems to be no further activity. Now they inform me that the file is lost!!
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Nollier
September 22, 2010
First National Bank is full of empty promises
On monday I laid a complaint of poor service and bad business practice with FNB who assured me that it would be investigated. They gave me a reference number and said that a senior manager would contact me within 24 hours. A day and a half later still nothing. Full of empty promises. I did however receive my bank statement with tons of cash spent on 'service charges' They should change the name to 'lack of service charges'.
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Baksser
September 22, 2010
Application for credit card 6 weeks and counting
I have applied for a credit card at FNB, I have done the application on the internet on the 28th of August, the same day I faxed as they requested the nececary documents. Since then I visited my local FNB branch, the branch bank manager and we have faxed the same documents 7 times if it isn`t more, the bank manager send e-mails to the credit card department aswell.
Today 6th of October I received an sms that asked for the bankstatements yet again!!! I have faxed it just now, for the 8th time. It`s already been 6 weeks and 2 days and I still don`t have an approved account at FNB OR atleast a no sir we aint going to give you an account at FNB!!
I am a pasient person and did not mind it taking two weeks but 6 weeks that`s a bit pussing it!!
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SRamkone
September 22, 2010
This is completely pathetic I am horrified and disgusted at this complete lack of competence
Due to the fact that online banking has been down since Sunday- I have been unable to pay my supplier who quite frankly does not care that this is beyond my control, I will be forced to not open for trade tomorrow as I have not had a delivery as I was unable to pay my supplier. Who should I be Billing for this loss of trade? I spend in excess of R3000 a month on fees with you people. And this is the pathetic service I get? To top it off your staff had the audacity to call me and let me know my one account was overdrawn and yet, even you guys dont give a toss that the banking sight is down so how the hell can I rectify this?
This is completely pathetic I am horrified and disgusted at this complete lack of competence. i hope to that the IT department gets the boot for this complete mess.
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Esma
September 21, 2010
First National Bank online down for 15 hours straight
What a joke. FNB online banking has been down since Monday afternoon. It is now 7am the following day. Some people - like myself - use this service to run my business. The wait on the call centre is a joke with a note that my call is important and that their are high volumes of calls. Its 7am!!! Fix the error!!
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