Ever since I can remember I have banked with FNB. I started with a Bob JNR, then Bob T, then student acc & finally last year I changed to a cheque acc. I bought my 1st car with FNB & am planning to take out my 1st bond with the bank as well.

When I changed my account to a cheque, I was promised my bank charges capped at R60 as that was my main concern coming from a savings acc, like a student acc. This was never the case. I have been charged standard rates on a gold cheque acc. How is it that FNB could take as much as they wanted from me without my signature being anywhere agreeing to that?

The call centre was not much help & just referred me back to my branch. I found the time to go in & discuss this. It was discovered that it was the employee that had converted my acc who is responsible for placing me on the wrong plan, which has charged me 200% more.

Unfortunately the only lady that could make a call on whether I would get MY money back, Naiomi, was not at work. I was promissed a call by her today with an answer. Its 21:30 & no call.

Im probably going to be blamed as well for not checking but if compitent staff was employeed this would not happen. I trusted my bank.

Yet again today i was left embarassed at the cashier in the restaurant after having had lunch. My debit card, which has available funds, was keeping getting a declined error. What an inconvenience. There I had to scrape together whatever cash I had on me and could still not cover the bill. I am now seriously considering moving my business to another banking institute. I later found out that FNB's systems was again offline. So how do you people propose to stop this ffrom re-occuring, as it's not the 1st time? We as customers pay for a service loyally but nothing can make up for this type of embarrasing occurances. Once again I am left being sorry that I am an FNB customer. Honestly, at this rate one does not get value for money. I really dont feel to be making use of a banking facility at all, its caused me more inconvenience and embarrasement than anything else. On top of it all I pay to get inconvenienced...what a joke!!! Very disappointed.

Called the limits number to decrease my limit automatically every month. Was told that this cannot be done and I have to call the once a month to do this!!! Why??? other banks have this facility. Wake up and move with the times!!! Or maybe you want people to remain in debt forever???

I withdrew R1200.00 from the FNB ATM outside 4 Merchant Place Sandton in order to make a deposit. Upon reaching the Teller I saw that two R100.00 notes were stained. The teller questioned me about it and I told her that I got it from their atm. She denied this and went to the back office. Shane Singh took me to Ruth Duiker who he said was in charge of loading the monies and Ruth maintained that the stained monies did not come from their machine. They told me to take it to the Reserve Bank. I asked to speak to the Branch Manager as he returned from lunch at the same time. He asked his staff and they said they had checked the money before loading it into the ATM. I did not have any money with me and I told the Branch Manager to check the Surveillance camera to see if I had swopped the notes he said he did not have time now he would look at it at 15h30 in the meantime I must write a letter of explaination as to how I received stained bank notes from their machine. I have never been so mbarressed in my life as what I have been done today at FNB MERCAHANT place. I walked out of the Branch in tears as I felt I will not loose my dignity for a R300.00.

I have been struggling for weeks now to get a FNB bond of which the husband and only working spouse passed away in June already. After FNB having been notified in June already and again a few weeks ago the client is still recorded on their system as alive. I have spoken to the claims dept and they were very helpful at first. When we came closer to the committed time for the claim to be paid they started dragging things. I was asked for a power of attorney letter all of a sudden but I have been dealing with them from the beginning, faxing documents, getting info without any power of attorney. The unemployed wife of the deceased was called by FNB last week and asked if there is no way how she can pay the bond now that her husband has passed away. WAS THIS NOT THE REASON WHY YOU OFFERED THE CLIENT BOND PROTECTION IN CASE SOME ONE DIES? Why is it an issue now to finalise this claim. As a bond originator I'm very disappointed if this is how my clients will be dealt with going into the future with FNB if a spouse passes away. This matter is taking too long now for my liking. I send emails and all I get is email confirmations that my mails have been read but one bothers to respond.