Myself like many people signed up for FNb's R66 a month account. The account fees then went up to R79.00 which I cant afford. I called the call centre and asked to downgrade which they refused to do, and I was told to go into a branch to do this. Why should I do this if I applied for the account online??? Wake up!!!

I have banked with FNB ever since I started working. Not only that, I have WORKED for this bank and I must say that I am sick and tired of being *** by large corporations!!! I have an investment account with FNB where they are mandated to debit my cheque account on the 21st of each month and credit the my FNB investment account.Guess what???My account was debited on the 20th (a day before I ACTUALLY get paid!!!)..There I was at the grocery store getting a few things and surprise surprise...INSUFFICIENT FUNDS!!!All because FNB couldn’t keep its grubby hands off MY MONEY for 1day!!!That is just plain disgusting!!! There I was with egg on my face-No FUNDS AVAILABLE!!!I then proceeded to a Standard Bank ATM (because they obviously did not cash in on the business opportunity to erect an ATM in my complex, never mind the fact that ABSA and STD-their two biggest competitors-have woken up to customer's needs!!!) to see if I could do a balance enquiry. I WILL BE CLAIMING those few rands-I will NOT be liable to pay interchange fees!!If this is how FNB treats its customers, i best start looking for another bank!!!

Finally got the EBUCKS fee reversed...but it doesnt end there. I received an sms last week regarding an amount due, called FNB call center 0113692800 spoke to some dumb nut whom informed me to ignore the Sms as the Ebucks membership fee had just been reversed, my account is not outstanding...fine, received another sms I ignored it cause i was told its sorted out. Today i called the automated balance enquiry line, still theres an amount outstanding, spoke to a consultant Sharon who advised me there is an amount outstanding for R148.43 that was invoiced on the 120909 for an annual VISA card fee but it was due on the 080909, does THIS MAKE SENSE, AN AMOUNT IS DUE BEFORE THE DATE ITS INVOICED??? How the HELL can it be due on the 8th Sept if it was invoiced on the 12th Sept? Fair enough il pay it, but FNB's level of communication to their customers is just pathetic AND believe it or not, i was told by Sharon if i am billed with interest or late payment fees for this amount, I NEED TO COMPLAIN ON THE WEBSITE TO GET IT SORTED OUT AGAIN!!! Thanks FNB, like i dont have a job to do, I have all the time to sit and type out complaints to get things sorted out!!!

On Saturday 5th September I discovered from this branch that I deposited R5000 to the wrong account, my punching error on internet banking. I only found out that day from the teller and the Admin Manager that internet banking doesn't check the name against the account number, it accepts the account number and not the name. They then told me that the wrong account holder withdrew the money and they can't even tell me his details because they apparently don't have a right, not even to call him and ask him to return it. This is a whole lot of money. I practically cried inside the bank when they told me there is nothing they can do.

I don't understand why they can't reverse it because it's mine. Even if it means making his account to have a negative balance.

I called FNB to obtain my Bond Account number in order to change my insurance company. They started off by asking me verification questions. I gave them my ID nr, my physical address, the bond address. Then they asked me, what percentage interest am i paying? Who the hell knows? it changes every month? Then over how many months did i choose to take my bond over? I don't know, maybe 20 years? how many months is that? I took my bond out 4 years ago, I really can't remember. Another one: What was the exact bond amount? I DON'T REMEMBER! Because I could not answer these totally ridiculous questions, they kept me on the line for 29min. I offered them all my other info, I offered to give them the bank account nr from which I pay the bond. It eventually led to me having to log onto my ABSA internet account (which by the way have never, ever, given me the run around like this...) to give them the exact amount, to the cent that I pay monthly on my bond account. I asked to speak to the manager, but ofcourse, they were not available. So all this was just to get my bond account nr, now I actually need to deal with them again to get my insurance changed - Oh my word - give me strength!