I contracted with First National Merchant Solutions in October 2007 and was locked into a 3 year contract. I had to close my business in August 2010 and after speaking to a representative from their company, I was told that my contract would be over in October and that I would be charged an early termination fee if I canceled before that but I could return my machine which would eliminate my rental fee leaving me a monthly charge of $12.95 a month till my contract was up. So I did. I returned my machine in and closed my business in August. When December came around and I noticed I was still being charged I called them and was told that because I didn't give them a written 30-day notice, they renewed my contract automatically. This despite I haven't made any transactions since August and they have the machine.
After a very frustrating call and obviously them not willing to work with me, I hung up. This month I noticed they charged me $250.00 for an early termination fee. Now, how could they not close my account when my contract was up without my written notice but they can close my account without written notice for an early termination fee. I guess they'll do whatever they can to get as much money from you as they can. I phoned them yesterday to tell them that I didn't authorize this transaction. I was told that they would try to reverse it but if they did, I would be locked into a contract again for a year at $12.95 a year but instead of it being retroactive from October when my contract should have been up, I'm locked into a contract beginning this month, January.
These guys are scammers not willing to work with anyone. A valued customer for a year with no problems and they wouldn't close my contract in October when it needed to be closed and not even a couple months following that when I inquired in December. I mean, common sense on their part seeing as how they have the machine back and there haven't been any transactions since August. Apparently, I'm not the only customer to complain about this company.
I wouldn't use this company and would never recommend this company. What has happened to customer service in our country?

When i signed up with First National Merchant Solutions I was led to believe that my the jjpercent I would have to pay was around 2.6%. In fact it has been over 3% at times and their are lots of unecessary fees. I was also told it was a month to month program. The samll print However cost $399.00.

Pay a minimum of $50.00 a month for processing, even if I dont use my machine. The machine never works. I have had it replaced at least 4 times and have been treated extremely rude by customer service. They said I can upgrade for $40 more a month. This has got to be the most expensive processing company ever. $250 to get out of the contract. THIS COMPANY SUCKS!!! STAY AWAY!!!