i work for a company and i get my paycheck through moneynetwork. as i understand moneynetwork is affiliated or a part of the company FirstData (first data). on september 9th 2010 at approx noon i attempted to withdraw money. the atm said unable to process. the customer service number on the back of the card was no help. when i called the number it requires i enter my card number. upon entering the number the recording said they were having technical difficulties and then it hung up on me. i continued to call the number trying different options to get ahold of any customer service rep and no matter what i did i was unable to reach ANYONE at their company. with all the hidden convenience fees i pay i find it totally unacceptable they have no rep for me to talk to. i had to cancel my lunch probably lost any chance of geting the job i was meeting for and looked like a jerk in the process all because i couldnt access the money i had earned. i get paid every week and if i want to see how much money ive made it will cost me $1.oo every time i view my balance. they charge me money for cash back. they have a hidden charge for just about anything. and this is the level of customer service they provide.
first off im leaving this complaint
second whenever a customer at my store brings one of their cards to my counter i will tell them about all the trouble ive had with their company and recommend green dot or another card.
third im switching to direct deposit.

money network has the worst customer service. it took me coming home to get online to find their corporate number to find out what was going on. once i reached someone at the corporate number they said there is nothing i can do and no why to access the money that is mine.