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July 22, 2008
Poor business practice
After dealing with this company for just a short period of time, I have found them to be very unconnected with how to run a business. First they waived the $99.00 activation fee only to end up charging me anyway, after sending in proof that the representative waived the fee they promised to return that money (a year later, never did). When they came to install the security system the guy tried to install one of their outdated systems thank goodness my husband saw that was not the system they promised. After 2 days he finally returned with the right system, only to then find out they only give 2 detectors to place in the home, only because of the layout of the house only one door would be protected, leaving one door and several windows vulnerable. After another 2 days, they get permission to install more detectors to place so that the other doors and windows are covered. Ok so they fixed the problem, so we thought. When you set the alarm for doors, Windows & motions and go to bed. Wake up come downstairs no delay time, alarm goes off. They come back now we can only use doors & windows. Now here we are its May 2008, they sent this box that contained I don't know what, but on the outside of the box it had a sticker that said if you open it you agree to the terms and conditions, not knowing what those were I returned the box unopened to ups and sent it back (remember unopened). On June 5, 2008 I viewing my bank statement and this people have taken an unauthorized amount from my account for firstline voice. I called them right away, I started calling them at 11:30am - got recording press 2 for a voice representative, press 2 that voice said leave a message I did. It's now 5:54pm same day and I'm still waiting. I call all day even trying to speak with someone about my security system, recording system said representative were busy, they have been busy since 11:30am. To me this is poor business practice and if anybody takes the time to read my complaint I beg you please DON'T use this company tell your family and friends DON'T use this company, unless you like a whole lot of problems.
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July 21, 2008
Will not cancel account
I appear to have been a victim of a scam that has been rampant. If is described in great detail at:
/URL removed/ Basically Firstline Security (now bankrupt, www.4firstline.com) duped me into a three year contact which requires I pay in full if I cancel my monitoring service (Monitronics). They came to my house and explained the deal and said I had time to try the service. I found that the install was minimal at best, only two doors were protected in total and a motion sensor. When a false alarm was registered I received a phone call stating that my alarm system was not registered with the police department.
I've tried to contact the monitoring company Monitronics, and they refuse to cancel my monitoring service. This appears to be an issue as its described on multiple occassions here:
http://www.complaintsboard.com/complaints/monitronics-c3508.html
There are several outstanding issues which include:
- I was misbilled on several occassions.
- I was promised to have additional sensor to be installed free of charge for my windows and doors.
- I was promised that my alarm system registration would be resolved.
- Since FirstLine's bankruptcy, I have not been able to reach a customer representative for several months.
- I've received a letter stating another company, Alarm Services, will be taking over my account and handling the billing.
- There has been speculation that FirstLine security isn't even licensed in the State of Maryland to sell/monitor alarm systems. But if they use a separate monitoring service, I do not know if this is legal or not.
As a everyday consumer, I cannot afford to pay 3 years worth of monitoring especially when I was only meaning to try the service out. And for every month I do not pay my balance, they add a 10% interest fee. I fear that this may goto collects and hurt my credit history. Is there any assistance or advice you can provide to help me out of this?
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