Fisher & Paykel
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Category: Home & Garden
Contact Information
United States
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Fisher & Paykel Reviews
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KrisMarsh
January 8, 2011
DO NOT BUY WASHER OR DRYER!!
Our F&P washer, at two years old and $700, has had $300 in repairs. Our three year old F&P dryer, $770 has had nearly $800 in repairs. LOWES extended warranty people said they won't replace these units because it isn't "economically feasible" for them. The water pump is dying on the washer - and can't/won't be repaired until it completely dies per LOWES. The plastic components in the dryer are warping due to the heat of the dryer. The internal wall lint screen was ripped (the technician found this problem after he took the dryer wall off to find the warped plastic parts). Hence, lint was packed in all around the internal wiring!! FIRE HAZARD WARNING!!! The temperature sensor on the dryer also died in the first year of service. That was a couple hundred dollar repair. After the warranty is up, we're going to dump these pieces of junk and start all over with front loaders of different mfgs.
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Sean Snoznik
April 7, 2010
repair
I bought a washer on the 23rd of March from Sears and after hauling home we found out that it does not work. Sears sent a repair man out who thought he knew the problem ordered the part and told me it would arrive in a week and it did.. Turns out wrong part ordered another said will be at my house in 5 days. After I wasted my time waiting i procceded to call Sears to find out the part is on back order. I called the customer service which connected me to the manager at the outlet. He said he will look to see if they have a washer that is compairable to my purchase and exchange it. GREAT WRONG he never called me back. I called the next day which is now April 7 he was to busy to speak to me according to the women on the phone. Called back customer relations to speak to a manager who connects me to a national complaint Department to be suddenly disconnected. NOW WHAT I have to go to the laundry mat AGIN now I will be up to $65 dollars wasted on top of dragging my 2 year old around
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k.henry
May 19, 2009
Substandard Product
Purchased a brand new Aquasmart Washing Machine in January 2009 and had nothing but problems. Had called for service man twice to find that the pump in the machine needs replacing. This problem has been ongoing since the first call out and was advised back then my machine was working properly even though I had clothing evidence to prove otherwise. F&P will not replace my machine will only replace pump and I would not have a problem with this if I bought it as a factory second but I paid $1000.00 for a substandard product. Whilst speaking to fisher & paykel staff in the customer care dept who advised that my part had been ordered the staff member even agreed that they would not like it if there machine was only 4 mths old and needed to be repaired yet I am expected to have my 4 month old machine repaired and to cop it sweet. Poor product, poor customer service yet you pay top $$$ for a substandard item.
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March 12, 2007
Blistered interior, poor performance
Inside of drawer handle blistered - was told by serviceman that dishwashing soap could not be allowed to splash on drawer... all plates etc must be excessively scraped or they do not come clean, there is a plastic "gate" (their terminology) that repeatedly falls into the propeller arm and dishes do not get clean. Water sits in mesh drain basket between loads.
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March 7, 2007
Rebate fraud!
I bought a whole set of Kitchen appliances with a promotion of getting a rebate for the double drawer dishwasher ($1,419.00) back in July 2006. We should received the rebate within 12 weeks as the promotion stated, but it has been 30 weeks now and we still don't receive it. We have been calling Fisher & Paykel's promotion center, the rebate center (3rd party vendor they used for rebate service), and their central office since October 2006, but each time we get a promise of getting it with certain number business days. This has gone too far that we start to believe this is scam, or hook, or fraud that they don't intend to issue the rebate.
Thanks, mark.
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