I had a charge on my credit card for $19.95 from this company, fit-fac.com. I had bought something from a company they are apparently affiliated with, without reading ALL the small print. I did cancel that order IMMEDIATELY the same day as ordering once I read the small print. I did still miss the even smaller print about getting a subscription to fit-fac once you place an order. I am usually VERY GOOD at reading all the small print to check for scams, lesson learned!! I called fit-fac and asked for a refund since I did not authorize them to charge my card and asked to have the subscription canceled immediately so that no other charges would appear. They agreed. Two months later... no refund of the $19.95. I called again today and was told that the last person I talked to 2 months ago only canceled the subscription, did not authorize a refund. After quite a bit of haggling today, they agreed once again to refund the $19.95 and the lady said she would do it while I was on the phone. I guess I will see if she did it in 3-5 business days!! BEWARE OF THIS COMPANY... THEY DO NOT DO WHAT THEY SAY THEY WILL ... THEY ARE SCAM AS WELL AS THE COMPANIES THEY ARE AFFILIATED WITH!!

I order a FREE sample of acai Berry. Isend you 3.98 for shipping. I called you and told you i wanted to cancell. Do not send me any more. Then you with drawed $31.12 from my bank . this money had better be returned to my account.



Dorothy Galloway

This company charged my credit card for $29.95 without my authorization. I ordered NOTHING from them, received NOTHING from them nor have they provided me with any service. I believe they got my credit card number from Acaipure. Interestingly, FOUR companies with different names have made unauthorized charges against my credit card. They are Acaipure, Bodydetoxonline, Easybodydetox and Mastercleans. I believe this is nothing more than a group scam. If you have not already done so, I urge you to NOT give them your credit card, even for "Free Samples, you pay for shipping and handling only."

I found a credit card charge on my January 2009 credit card bill which I never authorized. I have never ordered anything from the company fit-fac.com. I looked into this company online only to find many complaints. I have contacted my credit card company and also cancelled that credit card. I also found several other credit card charges that were suspicious on the same credit card statement. The same complaints were found online for these other companies that charged my account. Do the smart thing, cancel your account and make the credit card company aware of any descrepancies. I have a separate credit card with a small credit cap that I use for online purchases. That way, if something goes wrong, this credit card is easily cancelled and with no major harm to my account for any substantial amount of money.

I read all the complaints about the unauthoried charges of $29.95 that Fit-Fac charged others. I ordered the Acai Power Trial for $1.95 and then somehow I also got charged the $29.95. It did take numerous tries due to weekends and long waits but I finally got through and requested my refund and cancellation of Fit-Fac (for which Acai must have authorized). Within 4 business days I had my refund of $29.95. Call 866-407-1022 which is a number I obtained from someone else's previous complaint listing. I then called Acai Power and told them I was not going to the expense to send back their product as they were going to charge $6 for a reprocessing fee, I would have to go to the P.O. to get the mailing envelope, and send it back with a delivery confirmation with a RMA # which I had already received. A lot of time and trouble for probably a net of maybe $25 after all expenses. The customer service rep then offered me aa refund of $20 which I accepted out of the $39.95 they originally charged. I did not go to any trouble to cancel any cards. I will just keep an eye on my account. Lesson learned!!! Hope you get your refund back!