Same issue as everyone else stated on this website. I stupidly believed the ad that showed Oprah and Rachel Ray and decided to order a free trial of Bromalite. Got the free trial and a few days later noticed a charge for $69.95 on my credit card. Called 866-897-0663 and after waiting 20 minutes on hold I spoke to a cust service rep who issued my credit, canceled the order and gave me a conf #.

However, be aware that by ordering this free trial - apparently you automatically get signed up for Fit-Fac.com. A $29.95 charge showed up for this on my account. It's apparently a diet support site and it's a monthly charge. They claim it's in the terms and conditions on the FRAUDULENT Bromalite website when you order. After telling this cust serv person 3 times I wanted a refund and for the account to be canceled - she also gave me a refund, cancellation and conf #. To cancel this one call: 866-407-1022

AcaiBerry - same thing - ordered free trial and then $87.13 showed up on my account. Call 866-949-0138 to cancel this order and get your refund.

Good luck everyone - these guys are crooks. I've learned my lesson that's for sure!

I too ordered the 15 day free Acai berry Tablets & paid for shipping only.
When I received it there was a small paper insert in very small print saying to cancel if you didn't want to continue receiving this.
So I called & cancelled. I then later found a charge for $29.95 and another separate charge of $1.17 from Fit-Fac.com
I called the number on my bank statement & after Many questions and my request to speak to a manager I was given a confirmation
number for the refund of both amounts & cancellation of the "membership" We'll see what happens. I will definately be
changing my card number.
Ruth

I ordered some Body Cleans pills. I sent all of the products back and have a receipt from the Post Office. I DID BNOT AUTHORIZE THESE PAYMENTS OF 29.95 to be taken out of my account. The CSR did not advise me of ANY contract or agreement to pay this. They have deducted this THREE times from my account since I have cancelled the account. I cancelled this back in September.

I am trying to call the 1800 numbers on my checking account and it never goes through.

WHAT CAN I DO TO GET THESE CHARGES REVERSED?

My email is [email protected]

Sincerely,

Mary Burke

This company has debited twice my card in November and twice in December, and I do not know them, what they do, or havn't received anything from them, they are stealing folks' money, and they should be stopped.
The only thing I can think of is I ordered some Green Tea, of which I paid heavily for, and the shipping also, and this company may be somehow affiliated, but I am not sure.
As I live in Canada, it is hard to contact them, and I have tried every way, email, onsite email, and telephone, but I can't gt them on the phone, they are very unavailable. They say they are having technical difficulties, right!
This is costing me around $60.00 per month, and I am a pensioner with not much money, and my income is fixed, so I will not be able to pay, but without cancelling my credit card I am not sure what to do, it is very worrying!
Can you please help?

Regards,

Christine Cullen

Okay, so this is a total scam. Funnily enough, this scam didn't even start with Fit factory (of Fit-Fac.com). It all started with Acai-aSlim. I saw someone's blog (which now I realize was a totally setup, ) about a great way to lose weight though a combination of AcaiSlim and Colon Cleansing pills. The offer was to try it for just the cost of shipping. I got the product (waaaay later than promised, mind you, ) and saw the two charges of 4.95 for shipping for each product. One was from ACAIASLIM SOFTWARE and the other from POWERTEA SOFTWARE.

A few days later, I noticed that there were two more charges on my account from the two same companies. POWERTEA SOFTWARE charged 34.95 and ACAIASLIM charged me 79.95! I called my credit card company and they took the charges off and was going to look into the company.

About a week later I saw another charge from Fit-Fac.com, a company I never even heard of. They charged 29.95 to my card. After calling my card company again, they returned the charges back to the company.